Bay Area

County Has Consumers’ Back on Pricing Inspections: Supervisors hear findings from Department of Agriculture, Weights and Measures

As the COVID-19 pandemic eased in 2022, local government inspectors who check the accuracy of pricing in the Marin County marketplace doubled the number of on-site inspections when compared with the previous year. The result was a 241% increase in items found overcharged to customers. In fact, there was a larger increase — 281% — in items found to be undercharged to customers.

Published

2 years ago

March 21, 2023

Oakland Post

Johanna Good, an inspector with Agriculture / Weights & Measures, checks volume accuracy at a service station pump.

San Rafael, CA – As the COVID-19 pandemic eased in 2022, local government inspectors who check the accuracy of pricing in the Marin County marketplace doubled the number of on-site inspections when compared with the previous year. The result was a 241% increase in items found overcharged to customers.

In fact, there was a larger increase — 281% — in items found to be undercharged to customers.

Those were some of the key figures mentioned in the new 2022 Marin County Consumer Protection Report, presented to the Marin County Board of Supervisors on March 7. Staff from the Marin County Department of Agriculture / Weights and Measures (AWMs) performed 12,537 inspections (up from 6,449 in 2021) at 387 businesses (up from 307) to ensure accuracy of measuring devices and checking the prices charged to consumers.

AWMs Inspector Raoul Wertz said there were 467 overcharged items discovered during unannounced routine inspections in 2022, up from 137 in 2021. Undercharged items went from 87 to 332.

The department responded to 41 customer inquiries, concerns, and complaints about Marin businesses, a 70% increase from the prior year. Complaints often involve retail overcharging, allegations of gas pumps “shorting” customers on fuel, or credit/debit card skimmers. The complaints are typically shared via a phone hotline – (415) 473-7888 – an email to staff, or an online form on the department’s website. Staff investigates complaints of posted prices not being honored or inability to view prices when a purchase is being rung up at the checkout stand.

Wertz also pointed out that 4.5% of all retail items randomly price-checked by inspectors in 2022 rang up at a higher price than posted. For instance, a grocery cart with 25 items likely includes one overcharge, he said.

“We attribute the increase in complaints in 2022 to consumers being more aware of prices in the wake of pandemic pricing and media coverage of price gouging,” Wertz said.

AWMs Assistant Director Scott Wise acknowledged that since the pandemic brick-and-mortar retail stores have faced significant challenges such as reduced sales, increased online competition, supply chain disruptions, inflation, and worker shortages. “In short, this has been an incredibly challenging time for businesses with many closing for good. Please remember to support our Marin County businesses by shopping locally whenever possible,” he said.

Weights and Measures inspectors urge consumers to shop with care, pay attention to posted prices and promotional offers, and always retain and check their receipts to ensure the correct price was paid for merchandise and services.

There were 226 notices of violation issued in the 2021-22 fiscal year to 169 local businesses. When AWMs inspectors find violations, businesses receive a notice of violation. If the violation is egregious or the business has repeatedly received the same type of violations, there would likely be a fine. The department’s goal is to gain compliance through education and outreach.

This marked the seventh consecutive year the AWMs staff produced a Consumer Protection Report. The department’s weights and measures inspection staff has only 2.3 full-time positions, but employees spent 4,599 hours serving the public’s interest by ensuring accuracy and equity in the marketplace and protecting the health and welfare of Marin residents.

Want to watch out for yourself and others more closely? There are helpful consumer tips on the Ag, Weights & Measures website.

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U.S. House Minority Leader Hakeem Jeffries Speaks on Democracy at Commonwealth Club

Based on his first speech as House minority leader, “The ABCs of Democracy” by Grand Central Publishing is an illustrated children’s book for people of all ages. Each letter contrasts what democracy is and isn’t, as in: “American Values over Autocracy”, “Benevolence over Bigotry” and “The Constitution over the Cult.”

Published

1 hour ago

December 22, 2024

Oakland Post

: House Minority Leader Hakeem Jeffries at the Commonwealth Club World Affairs Council on Dec. 2. Photo by Johnnie Burrell. Book cover: "The ABCs of Democracy" by Hakeem Jeffries.

By Linda Parker Pennington
Special to The Post

House Minority Leader Hakeem Jeffries addressed an enthusiastic overflow audience on Monday at San Francisco’s Commonwealth Club, launching his first book, “The ABCs of Democracy.”

Based on his first speech as House minority leader, “The ABCs of Democracy” by Grand Central Publishing is an illustrated children’s book for people of all ages.

Each letter contrasts what democracy is and isn’t, as in: “American Values over Autocracy”, “Benevolence over Bigotry” and “The Constitution over the Cult.”

Less than a month after the election that will return Donald Trump to the White House, Rep. Jeffries also gave a sobering assessment of what the Democrats learned.

“Our message just wasn’t connecting with the real struggles of the American people,” Jeffries said. “The party in power is the one that will always pay the price.”

On dealing with Trump, Jeffries warned, “We can’t fall into the trap of being outraged every day at what Trump does. That’s just part of his strategy. Remaining calm in the face of turmoil is a choice.”

He pointed out that the razor-thin margin that Republicans now hold in the House is the lowest since the Civil War.

Asked what the public can do, Jeffries spoke about the importance of being “appropriately engaged. Democracy is not on autopilot. It takes a citizenry to hold politicians accountable and a new generation of young people to come forward and serve in public office.”

With a Republican-led White House, Senate, House and Supreme Court, Democrats must “work to find bi-partisan common ground and push back against far-right extremism.”

He also described how he is shaping his own leadership style while his mentor, Speaker-Emeritus Nancy Pelosi, continues to represent San Francisco in Congress. “She says she is not hanging around to be like the mother-in-law in the kitchen, saying ‘my son likes his spaghetti sauce this way, not that way.’”

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Oakland Post: Week of December 18 – 24, 2024

The printed Weekly Edition of the Oakland Post: Week of December 18 – 24, 2024

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2 days ago

December 20, 2024

Oakland Post

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City of Oakland Celebrates Reopening of Main Library

“Libraries are such critical facilities for all Oaklanders, whether it’s children coming to story-time, adults reading the newspapers or borrowing the latest novels, and people engaging with a range of services and programs that the library hosts,” said Council President and District 2 Councilmember Nikki Fortunato Bas. “Such library services and programs are only possible when the facility’s electricity, heating, roof, and lighting are fixed and running efficiently. I’m proud to join this re-opening of our Main Public Library.”

Published

4 days ago

December 18, 2024

Oakland Post

Left to Right- Jamie Turbak, Director of Library Services, LaTonda Simmons, Assistant City Administrator, Nikki Bas, President Oakland City Council, Shen Thao, Mayor of Oakland, Carroll Fife, Oakland City Councilmember District 3, Harold Duffey, Assistant City Administrator, Sean Maher, Projects Coordinator. Photo by Kevin Hicks.

The branch had been closed since May for critical infrastructure upgrades

Special to the Post

The City of Oakland leadership and community partners gathered to celebrate the reopening of the Main Library after completion of critical infrastructure upgrades to enhance the library’s facilities and provide a better experience for patrons.

Renovations include new roof installation, skylight repair, critical electrical system upgrades, new boiler control system installation, auditorium heating and cooling system installation, and improvements to lighting, flooring and ceilings throughout the building.

“This is truly something to celebrate, the reopening of our wonderful Main Library! I congratulate the staff and our partners for this important project to make the Main Library a more comfortable place for everyone for years to come, said Oakland Mayor Sheng Thao. “Thank you to Oakland voters and the California State Library for making these crucial improvements possible.”

“Public libraries are a wonderful resource for our residents, offering a safe space for learning and being,” said District 3 Councilmember Carroll Fife. “It is critical to improve and modernize our libraries so more members of our community can utilize and enjoy them. I’m excited that the necessary renovations to the Main Library have been completed successfully and thank everyone involved, particularly the City team, who helped secured the necessary grant funds for this work.”

“I am proud of the City staff and project partners who kept this important project on schedule and under budget,” said Assistant City Administrator G. Harold Duffey. “The library is an incredibly important resource for our community members, and this project is an investment into the library’s future.”

“December 2nd was a momentous occasion for Oakland Public Library as we proudly reopened the doors of the Main Library following extensive infrastructure repairs,” said Director of Library Services Jamie Turbak. “Closing the Main Library for six months was no easy decision, as it serves as the central hub for our library system and is truly the heart of Oakland. Yet, this renovation was essential, representing more than just physical upgrades—it reflects our ongoing commitment to creating a safe, welcoming space for everyone.”

The City Administrator Jestin Johnson also attended the press conference and signalled his support for the completion of the record-setting completion of the renovations. Gay Plair Cobb, a newly appointed Library Commissioner said the Library represents the soul and brains of our community.

The Oakland Public Library secured funding for these crititcal repairs through a variety of sources. The California State Library’s Building Forward Library Facilities Improvement Program awarded the Main Branch $4.2 million. To comply with the grant terms, the City of Oakland provided matching funds through Measures KK, as approved by the Oakland City Council in October 2023.

The Main Library will host an Open House to celebrate the reopening on February 22, 2025, 10 a.m. – 5:00 p.m.

About the Oakland Public Library

The Oakland Public Library is a part of the City of Oakland in California and has been in existence since 1878. Locations include 16 neighborhood branches, a Main Library, a Second Start Adult Literacy Program, the Oakland Tool Lending Library, and the African American Museum and Library at Oakland (AAMLO). The Oakland Public Library empowers all people to explore, connect, and grow. Oaklandlibrary.org