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City Completes Upgrade of Dispatch System for 911 Emergencies

 “Oaklanders deserve to feel assured that when they dial 911 in an emergency, someone will be answering swiftly to start dispatching the emergency responders they need,” said Oakland Mayor Sheng Thao. “Public safety is my administration’s highest priority,” she said. “This system improvement builds on the investments we have made to staff up our hardworking dispatcher units. Now we have more people using better tools to deliver for our community.”

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Photo: iStock photo
Photo: iStock photo

By Post Staff

The City of Oakland announced this week that the police and fire departments have launched the city’s new Motorola PremiereOne Computer-Aided Dispatch (CAD) system, the most significant public safety technology project that the city has undertaken in the past two decades.

The upgraded system replaces the old CAD system that was no longer supported by Motorola. The process of finalizing the project and installing it took several months.

On the morning of July 30, dispatchers began receiving calls on the new system.

“Oaklanders deserve to feel assured that when they dial 911 in an emergency, someone will be answering swiftly to start dispatching the emergency responders they need,” said Oakland Mayor Sheng Thao.

“Public safety is my administration’s highest priority,” she said. “This system improvement builds on the investments we have made to staff up our hardworking dispatcher units. Now we have more people using better tools to deliver for our community.”

The new CAD system is fully functional, highly secure, and makes public safety communications more efficient, using integrated equipment and interagency information sharing capabilities, according to a statement released by the city.

“The launch of our new PremierOne CAD system provides our Communications Division with a state-of-the-art platform for 9-1-1 dispatch,” said Oakland Police Chief Floyd Mitchell. “CAD provides an enhanced user interface that supports our dispatchers in their daily tasks and seamlessly integrates with other information systems to support a more coordinated and effective response.”

“As the volume of 911 calls climb, our firefighters and medical service units deserve the best tools possible to help with a timely, well-informed response,” said Fire Chief Damon Covington.

“This work represents contributions from many individuals, and I especially want to recognize those from the Information Technology Department,” said Chief Information Officer Tony Batalla.

The City has increased the percentage of 911 calls answered to within 15 seconds – the industry standard for pickup time. In early 2023, Oakland was meeting that standard for 36% of 911 calls. In August 2024, that percentage had increased to 51%.

The City of Oakland Media relations office is the source of this report.

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Oakland Post: Week of March 4 – 10, 2026

The printed Weekly Edition of the Oakland Post: Week of March 4 – 10, 2026

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Oakland Post: Week of February 25 – March 3, 2026

The printed Weekly Edition of the Oakland Post: Week of – February 25 – March 3, 2026

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Chase Oakland Community Center Hosts Alley-Oop Accelerator Building Community and Opportunity for Bay Area Entrepreneurs

Over the past three years, the Alley-Oop Accelerator has helped more than 20 Bay Area businesses grow, connect, and gain meaningful exposure. The program combines hands-on training, mentorship, and community-building to help participants navigate the legal, financial, and marketing challenges of small business ownership.

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Bay Area entrepreneurs attend the Alley-Oop Accelerator, a small business incubation program at Chase Oakland Community Center. Photo by Carla Thomas.
Bay Area entrepreneurs attend the Alley-Oop Accelerator, a small business incubation program at Chase Oakland Community Center. Photo by Carla Thomas.

By Carla Thomas

The Golden State Warriors and Chase bank hosted the third annual Alley-Oop Accelerator this month, an empowering eight-week program designed to help Bay Area entrepreneurs bring their visions for business to life.

The initiative kicked off on Feb. 12 at Chase’s Oakland Community Center on Broadway Street, welcoming 15 small business owners who joined a growing network of local innovators working to strengthen the region’s entrepreneurial ecosystem.

Over the past three years, the Alley-Oop Accelerator has helped more than 20 Bay Area businesses grow, connect, and gain meaningful exposure. The program combines hands-on training, mentorship, and community-building to help participants navigate the legal, financial, and marketing challenges of small business ownership.

At its core, the accelerator is designed to create an ecosystem of collaboration, where local entrepreneurs can learn from one another while accessing the resources of a global financial institution.

“This is our third year in a row working with the Golden State Warriors on the Alley-Oop Accelerator,” said Jaime Garcia, executive director of Chase’s Coaching for Impact team for the West Division. “We’ve already had 20-plus businesses graduate from the program, and we have 15 enrolled this year. The biggest thing about the program is really the community that’s built amongst the business owners — plus the exposure they’re able to get through Chase and the Golden State Warriors.”

According to Garcia, several graduates have gone on to receive vendor contracts with the Warriors and have gained broader recognition through collaborations with JPMorgan Chase.

“A lot of what Chase is trying to do,” Garcia added, “is bring businesses together because what they’ve asked for is an ecosystem, a network where they can connect, grow, and thrive organically.”

This year’s Alley-Oop Accelerator reflects that vision through its comprehensive curriculum and emphasis on practical learning. Participants explore the full spectrum of business essentials including financial management, marketing strategy, and legal compliance, while also preparing for real-world experiences such as pop-up market events.

Each entrepreneur benefits from one-on-one mentoring sessions through Chase’s Coaching for Impact program, which provides complimentary, personalized business consulting.

Garcia described the impact this hands-on approach has had on local small business owners. He recalled one candlemaker, who, after participating in the program, was invited to provide candles as gifts at Chase events.

“We were able to help give that business exposure,” he explained. “But then our team also worked with them on how to access capital to buy inventory and manage operations once those orders started coming in. It’s about preparation. When a hiccup happens, are you ready to handle it?”

The Coaching for Impact initiative, which launched in 2020 in just four cities, has since expanded to 46 nationwide.

“Every business is different,” Garcia said. “That’s why personal coaching matters so much. It’s life-changing.”

Participants in the 2026 program will each receive a $2,500 stipend, funding that Garcia said can make an outsized difference. “It’s amazing what some people can do with just $2,500,” he noted. “It sounds small, but it goes a long way when you have a plan for how to use it.”

For Chase and the Warriors, the Alley-Oop Accelerator represents more than an educational initiative, it’s a pathway to empowerment and economic inclusion. The program continues to foster lasting relationships among the entrepreneurs who, as Garcia put it, “build each other up” through shared growth and opportunity.

“Starting a business is never easy, but with the right support, it becomes possible, and even exhilarating,” said Oscar Lopez, the senior business consultant for Chase in Oakland.

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