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California Unemployment System Backlogged With Over 200,000 Claims

Many Californians are still waiting for the state’s Employment Development Department (EDD) to clear their backlog of claims, with the department’s data page showing over 221,000 claims are pending past 21 days as of June 12.

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California may be reopening beginning June 15, but for many unemployed workers, the economic struggle caused by the COVID-19 pandemic is nowhere near ending.

Many Californians are still waiting for the state’s Employment Development Department (EDD) to clear their backlog of claims, with the department’s data page showing over 221,000 claims are pending past 21 days as of June 12.

On May 28, Assemblymember Mike A. Gipson (D-Carson) hosted a press conference featuring constituents from his district who are seeking immediate help from EDD. Three constituents spoke about their struggles while trying to get their unemployment benefits. They experienced extremely long wait times while calling EDD and faced difficulties trying to verify their identity or correct claim amounts with the department.

The difficulties with EDD that the speakers expressed in their stories mirrored complaints the department’s service and call centers have been reporting since the pandemic began last year.

Roneisha Williams, a Gipson constituent, is waiting on an appeal after receiving an incorrect benefit amount. She described her experience communicating with EDD representatives over the phone as “confusing.”

She said that she received conflicting information from the EDD and representatives asked her for a different set of documents each time she called.

“When you call and speak with someone regarding the solution, you’re not given the same information. You can call one representative and they’ll tell you to submit a documentation. You submit that documentation. You call to confirm that it has been received. The other representative will tell you that not only you weren’t supposed to submit that documentation, but really you need to go to this step, and we need to see this documentation.”

Williams also spoke about her difficulties going through the identity verification process with the third-party company ID.me.

EDD launched the ID.me verification process in October 2020 as part of an effort to crack down on fraud. The department also suspended 1.4 million accounts last December and made some claimants verify their identities.

Since then, unemployed Californians directed to ID.me have faced delays and technical issues. Willams also expressed concern for less technologically-savvy claimants who may have to use ID.me.

“Having to contact a third party to qualify for your unemployment benefits is very stressful, especially when they do not have any human contact customer service available. With the ID.me verification, everything is done through your phone. So that in itself is very isolating. I know how to work technology but what about the constituents that aren’t familiar with it. What about the constituents that don’t have a high-powered or accurate camera on their phone to send a copy of their ID?” Williams said.

Roger Lozoya, a pipeline welder who also lives in Gipson’s district, lost his job five months ago and has had no income since. He said his identity was stolen and used to receive EDD benefits. So, when he tried to get benefits, the EDD told him that he owed them money.

Lozoya said, “I’m a welder, and I’m blessed to have a career that I worked hard to get. I pay a lot of taxes and I pay into EDD. The only thing they constantly do to me is call me a liar — that I’m stealing from them. They told me I owe them $69,000. How do I owe $69,000? At the time they were saying that I was claiming it, I was working.”

In the months without income, Lozoya said that he has sold his possessions, including his work truck and tools, to support his family.

During the press conference, Gipson called on the EDD to take measures to get through the claims backlog. He also urged the EDD to extend working hours and keep phone lines open during evenings and weekends.

Gipson also mentioned the state audits of EDD and suggested that implementing the recommendations of the State Auditor would likely help address the backlog.

“We absolutely have to do everything we can to make sure that the people who need this help the most get the help that they’re seeking to put food on the table, clothes their children’s back and also a roof over the head,” said Gipson.

In response to a California Black Media request for comment, EDD Media Services said, “We understand how challenging this pandemic has been for millions of people. Since April 2020, EDD call centers are — and have been open 12 hours a day, seven days a week — which includes evenings and weekends, among many other efforts to continually work to improve the customer experience. EDD offers useful self-help information including a 24-hour self-help line 1-866-333-4606, AskEDD and an online chatbot answering frequently asked questions, a YouTube channel with helpful videos, and many articles on at EDD.ca.gov. The call center can be reached 8:00 a.m. to 8:00 p.m. seven days a week at 1-800-300-5616.“

EDD also shared the actions that the department has taken to improve the customer experience, including, “improving the online help text to clearly explain what is required by the bi-weekly certification questions to help claimants avoid delays, deploying document upload, including a mobile-friendly version, to help claimants save time over mail, launching a new feature that allows a caller to hold their place “in line” when contacting the call center until the EDD calls the claimant back, [and] continuing to monitor customer areas of confusion and trending issues and addressing them with improved public information.”

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Oakland Post: Week of October 30 – November 5, 2024

The printed Weekly Edition of the Oakland Post: Week of October 30 – November 5, 2024

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“Two things can be true at once.” An Afro-Latina Voter Weighs in on Identity and Politics

“As a Puerto Rican I do not feel spoken to in discussions about Latino voters… which is ironic because we are one of the few Latino communities who are also simultaneously American,” Ortiz-Cedeño says. Puerto Ricans born in Puerto Rico, a U.S. territory, have American citizenship by birth but they do not have the right to vote for president if they live on the island. “I think that we miss out on a really interesting opportunity to have a nuanced conversation by ignoring this huge Latino population that is indigenously American.”

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Keyanna Ortiz-Cedeño at her graduation from UC Berkeley after receiving her master’s degree in City Regional Planning. Alongside her, are her parents holding a Puerto Rican flag. Courtesy photo.
Keyanna Ortiz-Cedeño at her graduation from UC Berkeley after receiving her master’s degree in City Regional Planning. Alongside her, are her parents holding a Puerto Rican flag. Courtesy photo.

By Magaly Muñoz

On a sunny afternoon at Los Cilantros Restaurant in Berkeley, California, Keyanna Ortiz-Cedeño, a 27-year-old Afro-Latina with tight curly hair and deep brown skin, stares down at her carne asada tacos, “I’ve definitely eaten more tortillas than plantains over the course of my life,” says Cedeño, who spent her childhood in South Texas, among predominantly Mexican-American Latinos. As she eats, she reflects on the views that American politicians have of Latino voters.

“As a Puerto Rican I do not feel spoken to in discussions about Latino voters… which is ironic because we are one of the few Latino communities who are also simultaneously American,” Ortiz-Cedeño says. Puerto Ricans born in Puerto Rico, a U.S. territory, have American citizenship by birth but they do not have the right to vote for president if they live on the island. “I think that we miss out on a really interesting opportunity to have a nuanced conversation by ignoring this huge Latino population that is indigenously American.”

Ortiz-Cedeño, an urban planner who is focused on disaster resilience, homelessness and economic prosperity for people of color, says that political conversations around Latinos tend to shift towards immigration, “I think this ties back into the ways that our perception of ‘Latino’ tends to be Mexican and Central American because so much of our conversation about Latinos is deeply rooted in what’s happening on the border,” she says. “I don’t think that the Afro-Latino vote is frequently considered when we’re talking about the Latino vote in the United States.”

Primarily surrounded by Mexican-Americans while growing up in South Texas, Keyanna participated in many Chicano cultured events, such as being a dama in several quinceñeras. Courtesy photo.

Primarily surrounded by Mexican-Americans while growing up in South Texas, Keyanna participated in many Chicano cultured events, such as being a dama in several quinceñeras. Courtesy photo.

As Ortiz-Cedeño sifts through childhood photos of her as a happy teen dancing with the Mexican ballet folklorico group in high school and as a dama in quinceñeras, she reflects on growing up in South Texas, an area with a large population of white and Mexican-Americans. The Black population was small, and within it, the Afro-Latino population was practically nonexistent.

“It was interesting to try to have conversations with other Latinos in the community because I think that there was a combination of both willful ignorance and a sort of ill intent and effort to try and deny my experience as a Latino,” she says. “There are a lot of folks in Latin America who experience a lot of cognitive dissonance when they think about the existence of Black Latinos in Latin America.

Ortiz-Cedeño comments on the long history of anti-Blackness in Latin America. “Throughout Latin America, we have a really insidious history with erasing Blackness and I think that that has been carried into the Latino American culture and experience,” she says. “People will tell you, race doesn’t exist in Latin America, like we’re all Dominicans, we’re all Puerto Ricans, we’re all Cubans, we’re all Mexicans. If you were to go to the spaces with where people are from and look at who is experiencing the most acute violence, the most acute poverty, the most acute political oppression and marginalization, those people are usually darker. And that’s not by accident, it’s by design.”

Because of the lack of diversity in her Gulf Coast town, as a teenager, despite being the only Spanish-speaker at her job in Walmart, Latinos refused to ask for her help in Spanish.

“Even if monolingual [Spanish-speaking] people would have to speak with me, then they were trying to speak English, even though they could not speak English, versus engaging with me as a Latina,” she says.

“I think that the perception of Latinos in the United States is of a light brown person with long, wavy or straight hair. The perfect amount of curves and the perfect combination of Indigenous and white genes. And very rarely will people also consider that maybe they also have a sprinkle of Blackness in them as well,” she says. “Over 90% of the slave trade went to the Caribbean and Latin America.”

Keyanna as a toddler, holding a whiteboard up with her last name, Ortiz-Cedeño, on it. Courtesy photo.

Keyanna as a toddler, holding a whiteboard up with her last name, Ortiz-Cedeño, on it. Courtesy photo.

Ortiz-Cedeño remembers when a Cuban family moved in next door to her in Texas. The teen daughter had blue-eyes, blonde hair and only spoke Spanish, which caused neighboring Latinos to take pause because she didn’t fit the Latino “look” they were used to.

“People didn’t have an option to try and negate her [Latino] identity because they had to acknowledge her for everything that she was,” Ortiz-Cedeño says.

Later on, the girl’s cousins, a Black, Spanish-speaking Cuban family, came into town and again locals were forced to reckon with the fact that not all Latinos fit a certain criteria.

“I think it forced everybody to have to confront a reality that they knew in the back of their mind but didn’t want to acknowledge at the forefront,” Ortiz-Cedeño says.

Having gone through these experiences as an Afro-Latina, Ortiz-Cedeño says it’s easy for her to understand Kamala Harris’ mixed Indian and Jamaican heritage, “It comes really naturally to accept that she is both Indian and Black. Two things can exist at the same time,” she says. “I had a long term partner for about seven years who was South Indian, from the same state as Kamala Harris, so if we had had a kid, they would look like [Harris],” Ortiz-Cedeño jokingly shares.

She says she can relate to having to walk the road of people only wanting to see Harris as a Black American. The talking point about [Harris] not being Indian or not being Black, just deciding to be Black, is really disingenuous and cheap,” she says.

Ortiz-Cedeño believes that the Harris campaign has not capitalized on the vice president’s mixed identity, which could be vital in bringing together different communities to understand each other on a new level and allow for improvements on America’s racial dynamics.

Keyanna co-managed a recovery center with her mother after Hurricane Harvey. They packed essentials, such as diapers, food, and water for families in need. Courtesy photo.

Keyanna co-managed a recovery center with her mother after Hurricane Harvey. They packed essentials, such as diapers, food, and water for families in need. Courtesy photo.

As she rushes into a Berkeley Urban Planning Commission meeting straight out of Ashby BART station, Ortiz-Cedeño explains her love for talking about all things infrastructure, homelessness, and healthcare access. The topics can be dry for many, she admits, but in the end, she gets to address long-standing systemic issues that often hinder opportunities for growth for people of color.

Having lived through the effects of Hurricane Katrina as a child, with the flooding and mass migration of Louisiana residents into Texas, Ortiz-Cedeño was radicalized into issues of displacement, emergency mitigation, and housing at nine years old.

“I remember my principal had to carry her students on her shoulders and swim us home because so many parents were trying to drive in and get their kids from school [due to] the flooding that was pushing their cars away,” she recalls.

Her family relocated to Houston soon after Katrina, only to be met with a deadly Hurricane Rita. They wound up in a mega-shelter, where Ortiz-Cedeño says she heard survivors stories of the unstable conditions in New Orleans and beyond, which got her wondering about urban planning, a term she wasn’t familiar with at the time.

“I think that when you put people in the context of the things that were happening in this country around [these hurricanes], a lot of us started to really think seriously about who gets to make decisions about the urban environment,” she adds.

Watching the heavy displacement of disaster survivors, hearing stories of her Navy veteran father’s chronic homelessness, and her own mother’s work and activism with homeless communities in the non–profit sector put her on the path to progressive politics and solutions, she says. After attending college on the East Coast- where she says she was finally recognized as a Puerto Rican- and working in housing, economic development, and public policy, she returned to California to earn a Master’s in City Regional Planning from UC Berkeley.

Young Keyanna volunteering at a beach clean up. Activism and giving back to her community has always been a key part of her upbringing. Courtesy photo.

Young Keyanna volunteering at a beach clean up. Activism and giving back to her community has always been a key part of her upbringing. Courtesy photo.

Her vast interest in the urban success of underserved communities even took her abroad to Israel and Palestine when she was an undergraduate college student. “I’ve seen the border with Gaza, I’ve had homestays with farmers in the West Bank,” she says. “For me personally, Palestine is an issue that is really close to the heart.”

“I have a very intimate understanding of the conflict and I’m very disturbed by the way in which the [Democratic] party has not been willing to engage in what I would perceive to be a thoughtful enough conversation about the conflict,” Ortiz-Cedeño says. “The issue of Palestine is going to be one of those that is a make or break issue for her. It has not been one that has been taken seriously enough by the party.”

Ortiz-Cedeño is not under the illusion that one candidate will address every policy issue she wants to see tackled by the president. But she believes it’s better than what former President Donald Trump has to offer.

“Trump has made it very clear what his intentions are with Palestine, and what his relationship is with [Benjamin] Netanyahu,” Ortiz-Cedeño says. “I understand the political strategy that many people are trying to engage in by withholding their vote, but I would also encourage them to re-engage in the political process.”

Casting her vote for Harris is a decision grounded in calculation rather than outright support. “I think I can vote in this election in order to have harm reduction… because I have deep care and concern for other communities that are going to be impacted by a Trump presidency,” Ortiz-Cedeño says.

She also hopes that American politicians will consider the nuance and perspective that Afro-Latinos bring to the table when it comes to politics, policy, and race in America, “When we don’t think expansively about who is Latino in the United States, the breadth of Latino experiences in the United States, we miss an opportunity to capture how diverse Latinos interests are politically.”

This story was reported in collaboration with PBS VOCES: Latino Vote 2024.

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California Black Media

Ahead of Nov. Election, Event to Check Pulse of California’s Political Landscape

The Public Policy Institute of California is hosting a “2024 Speaker Series on California’s Future,” a preview event outlining the political landscape of the state and the nation ahead of the upcoming November elections. The event, which will be held Sept. 26 from 12 noon to 1 p.m., will include a panel of prominent political journalists who will assess the mood of the electorate and discuss themes and issues that are likely to shape the election outcome in November.

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PPIC

By Bo Tefu, California Black Media

The Public Policy Institute of California is hosting a “2024 Speaker Series on California’s Future,” a preview event outlining the political landscape of the state and the nation ahead of the upcoming November elections.

The event, which will be held Sept. 26 from 12 noon to 1 p.m.,   will include a panel of prominent political journalists who will assess the mood of the electorate and discuss themes and issues that are likely to shape the election outcome in November.

The welcome and opening remarks of the event will be led by Tani Cantil-Sakauye, the president and chief executive officer of the PPIC. The discussion will be moderated by FOX 11 news anchor Elex Michaelson, journalists joining the conversation include senior political writer Joe Garofoli of the San Francisco Chronicle, national politics reporter Astead Herndon of the The New York Times, political correspondent for KQED Marisa Lagos, and senior political reporter POLITICO Melanie Mason.

A statewide survey by the PPIC revealed key findings that highlighted people’s concerns regarding candidates of choice for the 2024 presidential election, the 10 state propositions on the ballot, and the financial direction of the state in the next 12 months.

Since Vice President Kamala Harris replaced President Joe Biden as the Democratic Party standard bearer, 6 in 10 California likely voters support the Democratic presidential ticket compared to the Republican party and other candidates.

“Californians’ support for the Democratic presidential candidate — and partisans’ overwhelming preference for their party’s candidates — were the consistent trends before Harris replaced Biden,” the survey report stated.

Among the 10 ballot measures, approximately 71% of voters are expected to vote yes on Proposition 36, allowing felony charges and increased sentences for some drug and theft crimes.

According to the survey, the majority of voters, “think it is a good thing that a majority of voters can make laws and change public policies by passing initiatives.” Voters agree that initiatives on the ballot, “bring up important public policy issues that the Governor and Legislature have not adequately addressed.”

The survey also revealed that nearly half of voters think the state and country are headed in the wrong direction and expect financial struggles in the next 12 months.

The event will be held at the Sheraton Grand Hotel in Sacramento.

The PPIC Speaker Series on California’s Future invites thought leaders and changemakers to address challenges in the state. Residents can visit the PPIC website for more information and register for the event available online and in person.

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