Illinois Commerce Commission (ICC) Chairman Carrie Zalewski today announced the release of a Citizen’s Guide on the ICC website to help the public gain a greater understanding of the work that the ICC performs, and how members of the public may request information or assistance from the state agency.

“I am pleased the Citizen’s Guide to the Illinois Commerce Commission is ready and available on the website. The ICC is a complicated state agency with many different facets. The guide will improve transparency by making it easier to navigate the agency, and better inform the public about how we can assist them,” said Zalewski.

The ICC is a quasi-judicial body made up of 5 Commissioners. The Commission is responsible for regulating large public utilities (electric, gas, water, sewer, telecommunications) and administering consumer protection programs with regards to intrastate commercial motor carriers of general freight, household goods movers, relocation towers, safety towers, personal property warehouses, repossession agencies and personnel, and general safety of railroad tracks, facilities and equipment in the state.

“Whether you are interested in filing a consumer complaint against a utility or alternative retail energy supplier, looking for tips to follow before hiring a household goods mover, or information on rail safety, you will find it all in the guide,” said Zalewski. “I encourage all Illinoisans to take a few minutes to visit our website and download a copy.”

The 32-page Citizens Guide to the Illinois Commerce Commission can be found on the consumer page of the ICC website at https://www.icc.illinois.gov/consumer/ .

This article originally appeared in the Chicago Defender.

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