Bay Area

Five COVID Cases Confirmed at Berkeley Whole Foods, Workers Address Concerns

Published

5 years ago

July 16, 2020

Workers at Berkeley’s Whole Foods grocery store on Telegraph Avenue have expressed concerns for their safety and are claiming inadequate clean-up and dissemination of information. Five workers have tested positive for COVID-19 in the store since June 2.

All workers quoted in this article requested to speak under pseudonyms, as they said they fear retaliation from Whole Foods that could put their employment at risk. Since a fifth case was reported just before this story went to press, their quotes and comments reflect on just the first four cases.

“Personally I don’t feel safe,” said Kendal Galkins, a worker at the location who claims the store was cleaned after she was informed of the first COVID-19 case, but was not cleaned after the second, third, and fourth cases.

Galkins said that store team leader Kelly Fox told staff that clean-up after the second, third and fourth confirmed cases was unnecessary because, in each case, by the time Whole Foods could confirm the workers tested positive for COVID-19, the infected workers had been absent for long enough that any virus that could have been present in the store would have died off.

When questioned, Fox said she would not comment on this story and referred all inquiries to the Whole Foods media team.

Galkins said although Whole Foods maintenance cleaned up at night after the first case, she views that clean-up as insufficient as it was done by Whole Foods staff.

“It’s different if you have hired somebody like a third [party] who has a job to clean up especially for COVID-19,” said Galkins.

A Whole Foods spokesperson, Rachel Malish, said a third party cleaning service did come in after the first confirmed case, countering Galkins claim, but neglected to mention the name of the cleaner when directly asked and did not comment on clean-up efforts after the other confirmed cases.

“That is unbelievable,” said Galkins. “There have been four cases and only one store clean-up.”

Randy Silks said Fox had told workers they could expect a multi-day cleaning process if a worker tested positive that would involve the store closing, but that Whole Foods “went back on their word,” as the store was never closed for any amount of time after positive cases were announced.

Silks said he thought keeping the store open meant it would not have to lose any money and complained that Whole Foods was sacrificing worker health and well-being to increase their profit.

Although workers had been receiving a $2 per hour increase in pay from their regular salaries, a virus-related hazard pay allotment, workers at Whole Foods lost their hazard pay on June 1.

The decision to cut hazard pay came at the national level and was not a local decision. Still, the timing of how it played out at the Telegraph store specifically has frustrated Silks since June 2, the second day of his non-hazard pay work, when he learned of his first co-worker testing positive, making it clear to him that the virus was still an issue.

Malish confirmed that workers lost their hazard pay starting on June 1 but did not answer direct questions as to why it was canceled as COVID-19 cases continue to rise nationwide. She referred to a one-time bonus for workers in June that Amazon, the company that owns Whole Foods, announced.

Telegraph Whole Foods workers have claimed that they do not feel they have been informed in a timely manner about COVID-19 risks.

They report that co-workers informed Fox they were taking time off because they were showing symptoms and/or live in the same household as people who have tested positive for COVID-19, but Fox did not share that information with other workers.

They said the Whole Foods service that relays texts to workers about COVID-19 has only shared information after a worker has tested positive.

“When they know that a person is out because they might have it, they don’t tell us,” said Chris Cartison, another Whole Foods worker. “They wait till they get a positive result.”

Malish said that after presumed or confirmed diagnosis, “we activate a set plan to protect the privacy of the impacted person while also mitigating any potential risks,” and that the plan, “includes contact tracing and a formal notification process for those working in our stores.”

The formal notification process, according to Malish, is done through in-store team meetings and an auto-call text system.

Galkins said she heard in the store from co-workers on June 10 that there had been a positive case but the texting service did not inform her until the next day, June 11.

She did not understand why she had to learn about it from her co-workers and was not informed immediately by Fox or the Whole Foods texting service.

When asked about contact tracing, Galkins said she did not knowingly participate in it but heard, “talk about doing it through cameras in the store.”

Cartison expressed that if one person likely had COVID while working in the store, everyone was at risk.

“Every single team member works closely together,” said Cartison.

Silks said that during a small meeting of workers lead by an assistant team leader on June 10, he learned of a positive case and that the worker had been out since June 3. He did not understand why the store was not cleaned on June 3 if Whole Foods knew of the risk.

The positive case that was confirmed through text on July 11 was one of three confirmed cases in a short period of time. Another was confirmed on July 7. Vince Chase, another worker, questioned why information related to that worker testing positive for COVID-19 was released directly after the July 4 weekend. On July 15, Whole Foods texted workers to confirm a fifth positive COVID-19 case.

Silk said the store provides workers with masks and a place to eat indoors where workers are spaced to meet social distancing guidelines, but he wishes staff was forced to eat outdoors.

Malish pointed out, and workers confirmed, that in addition to masks, Whole Foods uses plexiglass barriers at checkout counters and requires temperature checks before all workers report to work. She also said Whole Foods has, “enhanced daily cleanliness and disinfection protocols in all of our stores.”

The four workers interviewed for this article said they want the store to be cleaned by a third party after every COVID-19 case and want more transparency about COVID-19 risks.

Jennifer Altman, a mother of two who lives near Telegraph Whole Foods and shops there regularly, also wants more transparency in terms of possible COVID-19 risks at the store for customers. She was only aware of one positive COVID-19 case until being interviewed for this new story.

Claiming that shopping for food is one of the most dangerous activities people engage in under COVID-19, she said, “I think it’s really important that people know what’s happening in a grocery store so they can do their own risk management.”

By Zack Haber

Posts by By Zack Haber

Activism

Undocumented Workers Are Struggling to Feed Themselves. Slashed Budgets and New Immigration Policies Bring Fresh Challenges

Founded more than 20 years ago, Street Level Health Project started with a handful of nurses and volunteers visiting day laborer sites in East Oakland to provide medical assistance and other resources to newly arrived immigrants. They quickly spotted symptoms common among day laborers: nausea, fatigue, and headaches. Sitting in the sun for hours waiting for work is typical. Once on a job, some men shared incidents of nearly passing out while working. Volunteer nurses also noticed signs of hunger among the men, with some going days without eating a proper meal.

Published

2 days ago

March 4, 2025

Oakland Post

Day laborer zone sites are scattered across several streets in East Oakland, California. The sites allow workers to find temporary jobs in skilled labor such as construction, landscaping, and agriculture. Photo by Magaly Muñoz.

By Magaly Muñoz

Up and down the streets of the Fruitvale neighborhood in Oakland, immigrant workers head to empty parking lots and street corners waiting for a job. Some are as young as 14 and as old as 60.

Diego, a man in his late thirties, is a construction worker who arrived in the United States nine months ago. He, like many of the men standing beside him at the day laborer site, came to the U.S. in the hopes of providing a new life for his family. Now, Diego and other immigrants are worried as threats of deportation increase from the Trump administration.

Also worried are organizations such as Street Level Health Project, an Oakland-based nonprofit dedicated to providing access to health care and basic services to these laborers.

Street Level Health Project’s funding primarily comes from federal and local grants, These are in jeopardy because of city budget constraints and proposed cuts to federal social service dollars.

Already, the nonprofit’s local funding has been cut. The City of Oakland decreased one of the organization’s grants by $35,000 in one of its latest rounds of budget cuts, with city officials citing a looming budget deficit.

“Our primary day laborer program funding right now is secured, but we do have concerns in this next budget cycle if it will continue to be secured, given [the budget shortfall], and the recent cut to 13 community grants across the city,” said Executive Director Gabriela Galicia.

“We’re the safety net to the safety net,” said Galicia. As Oakland’s sole organization devoted to helping undocumented workers, Street Level is often tasked with “picking up the leftovers” for groups that provide resources to the larger immigrant or underserved communities, she added. Now, that mission is under threat.

Level Health Project is a nonprofit organization in East Oakland that provides health and employment resources for immigrant day laborers and their families. The staff upped their efforts to provide information about immigration rights in the wake of Donald Trump’s presidency. Photo by Magaly Muñoz.

At day laborer sites in East Oakland, several workers said that they often skip buying groceries or meals for themselves in order to save money for rent or other necessities.

Diego, who like others interviewed for this story asked to not share his full name because of his undocumented status, said he’s lucky if he makes $300 a week. He said that is enough to pay for the small room he and his son rent in the Fruitvale – but not enough to feed them both. Diego said that he will sometimes go days without food.

The family Diego rents from is more fortunate, he said, because they’re able to afford meat and rice. At times, Diego said, it’s hard to ignore the savory smell that finds its way to his bedroom. Diego tells his son to look away from his landlord’s table to avoid feeling envious about what they cannot buy themselves.

“It’s hard because I know there’s food at the store, but there’s never enough [money] to buy it,” Diego said. “We barely have enough to pay our rent every month.”

On top of paying for the basics here in the U.S., day laborers also face pressure to support relatives in their home countries.

Pedro, interviewed on his BART ride home after an unsuccessful day of trying to find work in East Oakland, said his family in Guatemala regularly goes days without eating because he can’t make enough money in the Bay Area to send home to them.

“A lot of [day laborers] have their families back in [Latin America], making it harder to keep up with our needs here,” Pedro said. Some days he said the only thing he eats is the fruit that some local organizations hand out to workers like him.

Street Level Health Project is providing weekly grocery bags to immigrant day laborers and their families to address the growing need for food in the community. Photo by Magaly Muñoz.

Bracing for bigger challenges

Before the pandemic, Street Level Health Project had a hot meal lunch program at their central office in the Fruitvale, where the organization provided meals twice a week for over 50 people. The organization also had a hot meal breakfast program where they prepared 50 to 90 meals, three times a week.

Understanding the food insecurity that many day laborers face, the project launched a food distribution program in 2011, distributing nearly 70 bags of groceries weekly. Thanks to additional funding, they were able to increase that to 150 food bags a week during the pandemic.

In recent years, Street Level Health Project reduced its weekly grocery distribution back to 70 bags and cut its hot meal program completely. Galicia, the director, said that’s because of the end of COVID-19 funding and staffing reductions.

Street Level Health Project also receives regular donations from the Alameda County Food Bank, but Galicia said it has not been enough to restore the food distribution program to what it was during the pandemic.

Currently, Street Level has a $100,000 grant from the city of Oakland to provide wrap-around services for day laborers, such as getting jobs for the workers, providing assistance with CalFresh and MediCal applications, and referring people to legal aid or immigration assistance. Galicia said that funding is barely enough to do the amount of work that the city expects.

Meanwhile, the $35,000 cut in funding has impacted the organization’s workers’ rights outreach and education services, she said.

The Oakland Post tried reaching out to city and county officials several times for comment but did not get a response.

Galicia fears city leaders will make even harsher cuts during the upcoming budget cycle this spring to balance a $130 million shortfall. Last year, Oakland cut funding for public safety, arts and culture programs, and 13 other nonprofits that serve the city’s most vulnerable populations.

Yet the budget concerns don’t stop with local government.

In the wake of Trump 2.0, organizations across the country are handing out “red cards” with the rights that immigrants should be aware of when encountering immigration officers. Photo by Magaly Muñoz.

Since President Donald Trump’s second inauguration, immigrant communities and the organizations that serve them have been in crisis mode.

Trump, who ran on a promise to deport millions of immigrants, has signed executive orders to stop birthright citizenship, shipped migrants to Guantanamo Bay, and attempted to freeze federal funding to social programs. Undocumented residents are increasingly anxious that their families might get separated.

Galicia said this is the time for local and state governments to invest in their organizations’ staff and direct resources, not take them away, from the people on the frontlines.

“I think that it’s just as important that funders are able to give to our teams, not just for the community but because the people doing the work have to be well, and we need ample resources to be able to do this work to support our community,” Galicia said.

For Pedro, the day laborer in Oakland, the combination of less support from nonprofits like Street Level Health Project, along with fear raised by the Trump administration’s deportation threats, has left him fearful. He is not alone, he said. He has noticed fewer day laborers showing up to their usual spots. Pedro said he himself fears encountering an immigration officer on his way to work.

“We don’t want to leave our homes, but at the same time, if we don’t go outside, we don’t work,” he said. “If we don’t work, we can’t afford to live.”

Oakland Post reporter Magaly Muñoz produced this story as part of a series as a 2024 USC Annenberg Center for Health Journalism Data Fellow and Engagement Grantee.