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PG&E to Continue Providing Robust Support Once COVID-19 Protections End in Late June

We have been working with customers with past-due balances for more than a year and will continue these efforts months after the protections expire. PG&E will not initiate disconnections immediately after the protections end. Since March 2020, more than 1.6 million payment plans have been created for residential and commercial customers.

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     As the impacts of the COVID-19 pandemic start to subside,Pacific Gas and Electric Company (PG&E) reminds customers with past-due balances to explore available financial-assistance programs now, before the customer protections put in place during the pandemic end on June 30, 2021. In place since March 2020, these customer protections included suspending service disconnections for customers with unpaid bills.

 Customers are encouraged to act now and not wait until protections expire if they are behind on payments. Numerous programs, tools and tips are available. Please call us at (800) 743-5000 if you have an outstanding balance. Translated support in over 250 additional languages is available at that phone number.

We have been working with customers with past-due balances for more than a year and will continue these efforts months after the protections expire. PG&E will not initiate disconnections immediately after the protections end. Since March 2020, more than 1.6 million payment plans have been created for residential and commercial customers.

“We are creating early awareness around the expiration of the protections and have tools in place to help our customers look to the future. With a goal of ensuring a smooth transition, we’ve incorporated feedback from customers, key stakeholders and community leaders in the development of our transition plan once protections end, said Marlene Santos, PG&E’s EVP of Customer Care. “Don’t wait until summer. Call us now. We’re here to help.”

 The number of residential customers with past-due balances has grown almost 30% from February 2020 to February 2021.

Especially as many customers find themselves with past due amounts for the first time, PG&E will communicate early and clearly that we are here to help. Ongoing communications with customers will focus on the expiration of COVID-19 emergency customer protections, helping customers understand the status of their account, offering helpful resources and enabling customers to stay current through ongoing support and financial assistance programs.

PG&E’s proposed transition plan designed specifically to help customers manage their bills as protections are lifted was submitted to the CPUC last week for review. While awaiting official CPUC approval, PG&E will continue communicating with customers to ensure that they are aware and prepared for the anticipated expiration of the COVID-19 emergency customer protections on June 30. Proactive contact with customers during the pandemic has saved customers more than $5 million just by changing their rate plan.


Here are some actions that we plan to assist customers as the COVID-19 protections end:

Staggering the restart of the collections and disconnection process with a grace period after the protections end to support customers facing uncertainty.
The recertification and post-enrollment actions that customers will need to take to qualify for the California Rates for Energy Program (CARE), the Family Electric Rate Assistance Program (FERA) and the Medical Baseline Program will be spread out over the rest of 2021.
A new online medical practitioner portal for the Medical Baseline program will be launched. To simplify the enrollment and recertification process, the portal will enable qualified medical practitioners to certify a customer’s eligibility for the Medical Baseline program online. The program provides customers an additional monthly allotment of energy at the lowest price on the current rate.

For more updates on our ongoing response to the pandemic and to learn more about financial assistance and support programs, visit pge.com/covid19.

Deanna Contreras is a spokesperson for PG&E. 

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Oakland Post: Week of May 21 – 27, 2025

The printed Weekly Edition of the Oakland Post: Week of May 21 – 27, 2025

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Remembering George Floyd

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OP-ED: Oregon Bill Threatens the Future of Black Owned Newspapers and Community Journalism

BLACKPRESSUSA NEWSWIRE — Nearly half of Oregon’s media outlets are now owned by national conglomerates with no lasting investment in local communities. According to an OPB analysis, Oregon has lost more than 90 news jobs (and counting) in the past five years. These were reporters, editors and photographers covering school boards, investigating corruption and telling community stories, until their jobs were cut by out-of-state corporations.

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By Dr. Benjamin F. Chavis, Jr.
President and CEO, National Newspaper Publishers Association

For decades, The Skanner newspaper in Portland, the Portland Observer, and the Portland Medium have served Portland, Oregon’s Black community and others with a vital purpose: to inform, uplift and empower. But legislation now moving through the Oregon Legislature threatens these community news institutions—and others like them.

As President and CEO of the National Newspaper Publishers Association (NNPA), which represents more than 255 Black-owned media outlets across the United States—including historic publications like The Skanner, Portland Observer, and the Portland Medium—l believe that some Oregon lawmakers would do more harm than good for local journalism and community-owned publications they are hoping to protect.

Oregon Senate Bill 686 would require large digital platforms such as Google and Meta to pay for linking to news content. The goal is to bring desperately needed support to local newsrooms. However, the approach, while well-intentioned, puts smaller, community-based publications at a future severe financial risk.

We need to ask – will these payments paid by tech companies benefit the journalists and outlets that need them most? Nearly half of Oregon’s media outlets are now owned by national conglomerates with no lasting investment in local communities. According to an OPB analysis, Oregon has lost more than 90 news jobs (and counting) in the past five years. These were reporters, editors, and photographers covering school boards, investigating corruption, and telling community stories, until their jobs were cut by out-of-state corporations.

Legislation that sends money to these national conglomerate owners—without the right safeguards to protect independent and community-based outlets—rewards the forces that caused this inequitable crisis in the first place. A just and inclusive policy must guarantee that support flows to the front lines of local journalism and not to the boardrooms of large national media corporations.

The Black Press exists to fill in the gaps left by larger newsrooms. Our reporters are trusted messengers. Our outlets serve as forums for civic engagement, accountability and cultural pride. We also increasingly rely on our digital platforms to reach our audiences, especially younger generations—where they are.

We are fervently asking Oregon lawmakers to take a step back and engage in meaningful dialogue with those most affected: community publishers, small and independent outlets and the readers we serve. The Skanner, The Portland Observer, and The Portland Medium do not have national corporate parents or large investors. And they, like many smaller, community-trusted outlets, rely on traffic from search engines and social media to boost advertising revenue, drive subscriptions, and raise awareness.

Let’s work together to build a better future for Black-owned newspapers and community journalism that is fair, local,l and representative of all Oregonians.

Dr. Benjamin F. Chavis Jr., President & CEO, National Newspaper Publishers Association

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