Business
United Airlines Suffers 2nd Major Grounding in 2 Months
DAVID KOENIG, AP Airlines Writers
SCOTT MAYEROWITZ, AP Airlines Writers
NEW YORK (AP) — Hundreds of United Airlines flights were delayed Wednesday after the airline experienced computer problems for the second time in just over a month.
A White House spokesman said President Barack Obama was briefed on the glitch and that it appeared unrelated to an outage hours later at the New York Stock Exchange.
“There is no indication at this point either that there is malicious activity involved,” said the spokesman, Josh Earnest.
A United spokeswoman said that the glitch was caused by an internal technology issue and not an outside threat or hacker.
Spokeswoman Jennifer Dohm said that a router problem reduced “network connectivity” for several software applications. “We fixed the router issue, which is enabling us to restore normal functions,” she said around midday.
The Federal Aviation Administration lifted a ground-stop order after nearly two hours, allowing United planes to fly again Wednesday morning. But delays continued while the airline fought to regain control of its schedule.
United, the nation’s second-biggest airline, said more than 1,150 flights had been delayed and about 60 canceled by late afternoon.
United has had three chief information officers since 2011, with the current CIO joining last September. It has suffered several technology lapses in that time, some leading to mass delays and cancellations.
The airline briefly halted all takeoffs in the U.S. on June 2 because of a problem in its flight-dispatching system. United said then that about 150 flights were affected.
United also struggled through a series of computer outages in 2012 after switching to the passenger-information system of Continental Airlines after that carrier merged with United. Those outages caused hundreds of flights to be delayed. High-paying business travelers were outraged; United CEO Jeff Smisek apologized for failing to provide good customer service.
After a 2010 merger, United elected to combine many computer systems and frequent-flier programs all at once. Executives believed that any disruptions would thus be short-lived. By contrast, Delta and Northwest integrated their systems in stages after a 2008 merger, and American Airlines is taking Delta’s same go-slow approach now as it absorbs US Airways.
Other airlines, however, have also been hit by computer problems. In April, more than 50 American flights were delayed when a software glitch prevented pilots from seeing some airport maps on their tablet computers.
After Wednesday’s problems, United apologized to customers and said they could change travel plans without being charged the usual $200 reservation-change fee. In some cases, the airline said it would also waive any difference in fare for the rescheduled trip.
At Los Angeles International Airport, Meni Tsirbas arrived an hour early for his morning flight to Newark, New Jersey. There was already a mob around the ticketing counter, and plenty of confusion.
“Everything was done by hand,” said Tsirbas, an animation director. “We checked one (bag) and it was done ’70s style.”
Betsy Fischer Martin’s flight to Denver sat on the ground at Dulles Airport near Washington as the captain gave increasingly dismal updates on the delay.
At one point, “The captain said, “Anyone who wants to look at the cockpit and flight deck is welcome — we have nothing better to do,'” said Fischer Martin, a journalist. “He made a bad situation a little better.”
Gary Leff, co-founder of frequent-flier website MilePoint, said the breakdown “underscores the sense that something is very wrong at United.”
“How could a router bring down one of the world’s largest airlines?” asked Henry Harteveldt, a travel analyst at Atmosphere Research Group, who said it appeared that United lacked enough redundancy in its technology systems. Still, he doubted that United would lose many business-travel customers because technology hiccups could happen to any carrier.
Shares of Chicago-based United Continental Holdings Inc. fell $1.49, or 2.7 percent, to close at $52.82.
___
Koenig reported from Dallas. Michelle Chapman in New York, Alina Hartounian in Los Angeles, Matt Small in San Francisco and Joan Lowy in Washington contributed to this report.
Mayerowitz can be reached at http://twitter.com/GlobeTrotScott ; Koenig athttp://twitter.com/airlinewriter
Copyright 2015 The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.
Bay Area
Glydways Breaking Ground on 14-Acre Demonstration Facility at Hilltop Mall
Glydways has been testing its technology at CCTA’s GoMentum Station in Concord for several years. The company plans to install an ambitious 28-mile Autonomous Transit Network in East Contra Costa County. The new Richmond facility will be strategically positioned near that project, according to Glydways.
The Richmond Standard
Glydways, developer of microtransit systems using autonomous, small-scale vehicles, is breaking ground on a 14-acre Development and Demonstration Facility at the former Hilltop Mall property in Richmond, the Contra Costa Transportation Authority (CCTA) reported on social media.
Glydways, which released a statement announcing the project Monday, is using the site while the mall property undergoes a larger redevelopment.
“In the interim, Glydways will use a portion of the property to showcase its technology and conduct safety and reliability testing,” the company said.
Glydways has been testing its technology at CCTA’s GoMentum Station in Concord for several years. The company plans to install an ambitious 28-mile Autonomous Transit Network in East Contra Costa County. The new Richmond facility will be strategically positioned near that project, according to Glydways.
The new Richmond development hub will include “over a mile of dedicated test track, enabling Glydways to refine its solutions in a controlled environment while simulating real-world conditions,” the company said.
Visitors to the facility will be able to experience on-demand travel, explore the control center and visit a showroom featuring virtual reality demonstrations of Glydways projects worldwide.
The hub will also house a 13,000-square-foot maintenance and storage facility to service the growing fleet of Glydcars.
“With this new facility [at the former Hilltop Mall property], we’re giving the public a glimpse of the future, where people can experience ultra-quiet, on-demand transit—just like hailing a rideshare, but with the reliability and affordability of public transit,” said Tim Haile, executive director of CCTA.
Janet Galvez, vice president and investment officer at Prologis, owner of the Hilltop Mall property, said her company is “thrilled” to provide space for Glydways and is continuing to work with the city on future redevelopment plans for the broader mall property.
Richmond City Manager Shasa Curl added that Glydways’ presence “will not only help test new transit solutions but also activate the former Mall site while preparation and finalization of the Hilltop Horizon Specific Plan is underway.
Activism
2024 in Review: 7 Questions for Outgoing Stockton Mayor Kevin Lincoln
Lincoln’s decision to run for mayor stemmed from his love of people and his desire to serve his city. He prioritized resolving issues, including homelessness and public safety, among others. Lincoln, a Republican, will transition out of his role as mayor on Dec. 31, after an unsuccessful campaign to represent the 9th Congressional District.
By Edward Henderson
California Black Media
Born in Stockton, Mayor Kevin Lincoln says his Army upbringing inspired him to serve others.
Lincoln joined the United States Marine Corps in 2001 and was later assigned to Marine One, serving during President George W. Bush’s administration.
Following his military service, Lincoln worked for one of the nation’s top private security companies for eight years in Silicon Valley. In 2013, he resigned from his corporate position to give back to his community in Stockton through full-time ministry at a local church.
Lincoln’s decision to run for mayor stemmed from his love of people and his desire to serve his city. He prioritized resolving issues, including homelessness and public safety, among others.
Lincoln, a Republican, will transition out of his role as mayor on Dec. 31, after an unsuccessful campaign to represent the 9th Congressional District.
Recently, California Black Media (CBM) spoke with Lincoln. He reflected on his accomplishments this year and his goals moving forward.
Responses have been edited for length and clarity.
Looking back at 2024, what stands out to you as your most important achievement and why?
What I prioritize for our city council is our youth. They are the future — not only our city, but this region as a whole.
We were able to invest over $6 million in youth programming and workforce development, and partner with 14 different community-based organizations. We were able to employ over 600 young people through the city of Stockton. We launched even our first ever summer jobs program for the city of Stockton.
How did your leadership and investments contribute to improving the lives of Black Californians?
It’s about giving people a seat at the table, and not necessarily waiting for people to come to me, but me going to the community, making myself accessible, meeting our community at the point of their need, where they’re at.
What frustrated you the most over the last year?
It’s politics. Because unfortunately, there’s politics in everything. And I say politics impedes progress. You can have a policy, a solution that may not necessarily be 100% perfect. But it’s a good solution for everybody. But because we allow politics to get in the way based off our personal ideologies, oftentimes we can miss opportunities to make an impact for the benefit of the whole.
What inspired you the most over the last year?
My biggest inspiration has been the community and our ability to work together. What’s unique about Stockton, one in 20 jobs are nonprofit jobs in the city of Stockton and even San Joaquin County.
What is one lesson you learned in 2024 that will inform your decision-making next year?
To stay focused. In politics, there’s a lot of opportunity for distractions. There are a lot of influences from the outside — good, bad and indifferent. It’s important to stay focused, have a clear vision, and be committed to that vision.
In one word, what is the biggest challenge Black Californians face?
Economics. When the economy is not healthy, when we’re not thriving, we’re limited. Opportunities are limited.
What is the goal you want to achieve most in 2025?
I just want to continue to be a servant leader and serve our community in whatever capacity I am in.
Activism
In addition to his work with the NAACP, Rick Callender is the Chief Executive Officer (CEO) of Valley Water in San Jose. In that role, he oversees an integrated water resources system with functions that include managing the supply of clean, safe water; instituting flood protections; and handling environmental stewardship of waterways for Santa Clara County’s 1.9 million residents.
By Edward Henderson, California Black Media
Rick L. Callender holds multiple influential roles. He is the President of the California/Hawaii State Conference of the NAACP (Cal-HI NAACP) and serves on the National NAACP Board of Directors.
Under his leadership, Cal-HI NAACP operates 74 branches and youth units across the state to push initiatives focused on racial justice and equality.
In addition to his work with the NAACP, Callender is the Chief Executive Officer (CEO) of Valley Water in San Jose. In that role, he oversees an integrated water resources system with functions that include managing the supply of clean, safe water; instituting flood protections; and handling environmental stewardship of waterways for Santa Clara County’s 1.9 million residents.
Recently, California Black Media (CBM) interviewed Callender. He reflected on the organization’s accomplishments, challenges they have faced, lessons learned this year, and goals moving forward.
Responses have been edited for length and clarity.
Looking back at 2024, what stands out to you as your most important achievement and why?
One of the things I’m most proud of is the support of policy changes related to the Ebony Alert, which went into place this year. That legislation ensured that Black girls and missing Black women would have their own alert. Often, when they go missing you don’t hear about it for weeks later.
How did your leadership and investments contribute to improving the lives of Black Californians?
It’s not my leadership, it’s the NAACP’s leadership. We’ve helped with legal consultations. Often, when you have something that occurs to you, some people can’t afford a legal consultation. We’ve cleared that hurdle for folks, so they don’t have to worry about the fee.
What frustrated you the most over the last year?
The pullback of a commitment to our community and the pullback from corporations on financing DEI initiatives, equity and civil rights. People have tried to make DEI sound like a salacious word. When you see these funds disappear, it’s because people erroneously think that they promote racism.
What inspired you the most over the last year?
The resilience and the determination of our youth. The youth have always led — not only the civil rights movement — but they have been the ones who will always be willing to step up.
It’s seeing a new Black leadership step up and being able to continue to fight.
What is one lesson you learned in 2024 that will inform your decision-making next year?
This is one thing: we can’t get distracted. We have to stay focused.
In one word, what is the biggest challenge Black Californians face?
Equity. Put anything in front of the word equity, and that’s what we face, from educational equity, criminal justice equity. Equity as it deals with economics. And just being able to make sure that we have the access to do what we need to do.
What is the goal you want to achieve most in 2025?
Staying focused on organizing around elections – and winning.
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