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What Oakland’s Homeless Audit Says About Evictions, Policing, and Fire

Although the audit was vast in its analysis, this guide attempts to outline key points from the audit related only to evictions and hygiene services, police response and costs, and fire department response and costs.

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A tent in Oakland that serves as a home for a resident, October 2, 2019 Photo Credit: Zack Haber

On April 14, Oakland’s City Auditor Courtney Ruby released an audit of the city’s homeless encampment management interventions and activities for the fiscal years 2018-19 and 2019-2020. The 95-page report includes data and estimations about interventions, populations, costs, and availability of services related to homeless people and their communities. 

Claiming that the city “lacked an effective strategy…and did not provide sufficient policy direction or adequate funding,” Ruby also included recommendations for better addressing homeless communities. Although the audit was vast in its analysis, this guide attempts to outline key points from the audit related only to evictions and hygiene services, police response and costs, and fire department response and costs.

Evictions and hygiene services

The audit’s data on evictions and hygiene services is limited to the 2018-19 fiscal year and the first eight months of the 2019-20 fiscal year, when the city suspended most homeless evictions and cleaning interventions due to the COVID-19 pandemic in March 2020. During this timeframe, the city evicted 181 homeless communities. Of these evictions, 123, or about two-thirds of the total, were classified as “re-closures,” which the report defined as occurring “when homeless individuals return to a previously closed [homeless community].”  In the fiscal year 2018-19, about 60% of evictions were re-closures. From July 2019 through February 2020, this ratio increased, and about 77% of evictions were re-closures.

The audit reports 1,599 interventions classified as “hygiene and garbage services,” and defines such interventions as “providing portable toilets, hand-washing stations, regular garbage service, and/or traffic barriers.” For each of these services performed per homeless community, the audit counts one intervention. These interventions are lumped together and lack individual data, meaning that the audit did not report precise data on how often the city provided trash pick-up to homeless communities.

The audit reports that the city increased its hygiene and garbage interventions. From 2018-19, the city provided 797 such interventions, or about 66 per month. During the first eight months of 2019-2020, the city performed 802 such interventions, or about 100 per month. After March 2020, in response to COVID-19, the audit claims the city increased the number of homeless communities that receive hygiene interventions from 20 to 40, but the vast majority of homeless communities in Oakland still do not get hygiene and/or trash services with any regularity. The audit estimates that there are at least 140 homeless communities in Oakland but acknowledges “that this estimate may be conservative.”

Police response and costs

Data recorded in the audit shows police response to 911 calls in homeless communities was not timely. While over 99% of 911 calls were classified as “Priority 2,” which the audit claims “ideally should be responded to in 10 to 15 minutes,” data provided by OPD showed the median police response time to Priority 2 calls was two hours in 2018-19, while the mean response time was four hours. In 2019-20, response time slowed by about 50%, with the median response time being about three hours, while the mean response time was about six hours. Data OPD listed related to response time range show the department took over two days to respond to at least one 911 call in 2018-19 and over six days to respond to at least one other 911 call in 2019-20. Although OPD recorded 1,458 calls to homeless communities during the two years of the audit, the audit only analyzed 988 of these calls, claiming that “response data was incomplete” for 470 calls.

The audit records OPD using about $3.1 million in costs associated with homeless communities. But that $3.1 million does not include an accurate account of overtime pay. OPD only started recording overtime pay related to homeless communities in February 2020, just before the frequency of interventions, notably evictions, declined dramatically.

About $1.7 million, a slim majority of OPD’s recorded costs related to homeless communities, are recorded as labor costs that went to the three members of The Homeless Outreach Team. The Homeless Outreach Team consists of one sergeant and two officers who dedicate 100% of their time to homeless community work. 

    The Abandoned Auto Unit incurred over $800,000 in labor costs to provide support at moderate to large homeless community evictions. They were responsible for “traffic control and tagging and towing vehicles at [homeless communities] when necessary.”  About $600,000 went to labor costs incurred by Patrol staff responding to 911 calls.

Fire Department response and costs

The audit reports that The Oakland Fire Department responded to 988 fires in homeless communities in 2018-19 and 2019-20, which is more than one a day. The data recorded shows that the OFD response times for such fires were timely, arriving in just over seven minutes and 50 seconds to over 90% of calls. Such responses were slightly faster than responses to non-homeless community related calls, which, in 90% of cases, OFD responded to in about eight minutes and 10 seconds. OFD has recorded no injuries to firefighters fighting fires at homeless communities. One homeless resident died in 2020 as a direct result of a fire. The audit did not record fire-related injuries to homeless people or their lost possessions.

OFD-related costs accounted for an estimated $1.8 million in funds related to homeless communities in 2018-19 and 2019-2020. About $676,000 went to “fire prevention labor,” which includes labor costs associated with fire hazard inspections, investigations related to fires, and removal of hazardous waste. Over $ million went to both labor and equipment costs related to “fire suppression.” Fire suppression costs include costs related to fighting fires and rescue activities. OFD costs related to homeless communities rose over 40% from 2018-19 to 2019-20 while total fires at homeless communities increased about 17% over these years.

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Activism

Oakland Post: Week of May 21 – 27, 2025

The printed Weekly Edition of the Oakland Post: Week of May 21 – 27, 2025

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Chevron Richmond Installs Baker Hughes Flare.IQ, Real-time Flare Monitoring, Control and Reduction System

While the sight of flaring can cause concern in the community, flares are essential safety systems that burn pollutants to prevent them from being released directly into the atmosphere. They activate during startup and shut-down of facility units or during upsets or equipment malfunctions. The typical flare stack is about 200 feet high so that vapors are well above street levels.

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Image courtesy The Richmond Standard.
Image courtesy The Richmond Standard.

The Richmond Standard

Chevron Richmond recently installed flare.IQ, a real-time, automated system that will improve the facility’s flaring performance.

The technology, developed by Panametrics, a Baker Hughes business, uses sensors to monitor, reduce and control flaring in real time. It collects and assesses data on refinery processes, such as temperature, pressure, gas flow and gas composition, and adjusts accordingly to ensure flares burn more efficiently and cleanly, leading to fewer emissions.

“The cleaner the flare, the brighter the flame can look,” said Duy Nguyen, a Chevron Richmond flaring specialist. “If you see a brighter flame than usual on a flare, that actually means flare.IQ is operating as intended.”

While the sight of flaring can cause concern in the community, flares are essential safety systems that burn pollutants to prevent them from being released directly into the atmosphere. They activate during startup and shut-down of facility units or during upsets or equipment malfunctions. The typical flare stack is about 200 feet high so that vapors are well above street levels.

“A key element in Baker Hughes’ emissions abatement portfolio, flare.IQ has a proven track record in optimizing flare operations and significantly reducing emissions,” said Colin Hehir, vice president of Panametrics, a Baker Hughes business. “By partnering with Chevron Richmond, one of the first operators in North America to adopt flare.IQ, we are looking forward to enhancing the plant’s flaring operations.”

The installation of flare.IQ is part of a broader and ongoing effort by Chevron Richmond to improve flare performance, particularly in response to increased events after the new, more efficient hydrogen plant was brought online in 2019.

Since then, the company has invested $25 million — and counting — into flare minimization. As part of the effort, a multidisciplinary refinery team was formed to find and implement ways to improve operational reliability and ultimately reduce flaring. Operators and other employees involved in management of flares and flare gas recovery systems undergo new training.

“It is important to me that the community knows we are working hard to lower emissions and improve our flaring performance,” Nguyen said.

Also evolving is the process by which community members are notified of flaring incidents. The Community Warning System (CWS), operated by Contra Costa County is an “all-hazard” public warning system.

Residents can opt-in to receive alerts via text, e-mail and landline. The CWS was recently expanded to enable residents to receive notifications for “Level 1” incidents, which are considered informational as they do not require any community action.

For more information related to these topics, check out the resources included on the Chevron RichmondCAER and  Contra Costa Health websites. Residents are also encouraged to follow @chevronrichmond and @RFDCAOnline on Facebook and X (formerly Twitter), where additional information may be posted during an incident.

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Activism

Oakland Hosts Town Hall Addressing Lead Hazards in City Housing

According to the city, there are 22,000 households in need of services for lead issues, most in predominantly low-income or Black and Latino neighborhoods, but only 550 to 600 homes are addressed every year. The city is hoping to use part of the multimillion-dollar settlement to increase the number of households served each year.

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iStock.
iStock.

By Magaly Muñoz

The City of Oakland’s Housing and Community Development Department hosted a town hall in the Fruitvale to discuss the efforts being undertaken to remove lead primarily found in housing in East and West Oakland.

In 2021, the city was awarded $14 million out of a $24 million legal settlement from a lawsuit against paint distributors for selling lead-based paint that has affected hundreds of families in Oakland and Alameda County. The funding is intended to be used for lead poisoning reduction and prevention services in paint only, not water or other sources as has been found recently in schools across the city.

The settlement can be used for developing or enhancing programs that abate lead-based paint, providing services to individuals, particularly exposed children, educating the public about hazards caused by lead paint, and covering attorney’s fees incurred in pursuing litigation.

According to the city, there are 22,000 households in need of services for lead issues, most in predominantly low-income or Black and Latino neighborhoods, but only 550 to 600 homes are addressed every year. The city is hoping to use part of the multimillion-dollar settlement to increase the number of households served each year.

Most of the homes affected were built prior to 1978, and 12,000 of these homes are considered to be at high risk for lead poisoning.

City councilmember Noel Gallo, who represents a few of the lead-affected Census tracts, said the majority of the poisoned kids and families are coming directly from neighborhoods like the Fruitvale.

“When you look at the [kids being admitted] at the children’s hospital, they’re coming from this community,” Gallo said at the town hall.

In order to eventually rid the highest impacted homes of lead poisoning, the city intends to create programs and activities such as lead-based paint inspections and assessments, full abatement designed to permanently eliminate lead-based paint, or partial abatement for repairs, painting, and specialized cleaning meant for temporary reduction of hazards.

In feedback for what the city could implement in their programming, residents in attendance of the event said they want more accessibility to resources, like blood testing, and information from officials about lead poisoning symptoms, hotlines for assistance, and updates on the reduction of lead in their communities.

Attendees also asked how they’d know where they are on the prioritization list and what would be done to address lead in the water found at several school sites in Oakland last year.

City staff said there will be a follow-up event to gather more community input for programming in August, with finalizations happening in the fall and a pilot launch in early 2026.

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