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Claiming Neglect, City Towers Tenants and Supporters Organize

City Towers tenants, have been outspoken in their complaints about VPM. In four interviews with tenants and 14 written statements shared with this reporter, 18 City Towers residents claimed mistreatment from the company. A dozen of these tenants complained of mold, 10 of broken appliances, seven of security mistreating residents and/or providing insufficient services, six of mice and/or roach infestations. Six tenants also complained of urine and/or feces in elevators and/or stairways, which they say occurs because security does not stop outsiders from entering their buildings. During onsite visits, this reporter walked through unlocked entrances in all three City Towers high-rises and was not asked by security to check in, or who they were visiting.

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Katie Latimer (left) of The United Front Against Displacement and City Towers' tenant Ali Boutte (right) in Boutte's apartment in West Oakland on May 6. Photo by Zack Haber.
Katie Latimer (left) of The United Front Against Displacement and City Towers' tenant Ali Boutte (right) in Boutte's apartment in West Oakland on May 6. Photo by Zack Haber.

By Zack Haber

Tenants living in City Towers Apartments, a 231-unit affordable housing project located in three high-rises in West Oakland, are organizing for healthier and more secure living conditions with the help of local supporters. They claim that neglect from VPM Management Inc, the Irvine-based company in charge of providing services to the units, has caused their homes to fall into disrepair and become unsanitary and unsafe.

“I’m scared to live in my unit,” said Elise Jones, who’s lived in City Towers for over 16 years. “I don’t think we should have to suffer in our homes just because we’re in poverty.”

According to Jones, the apartment she shares with her son has maggot and mice infestations and a stove that no longer works. She says she’s put in work orders to Don McShane, VPM’s site manager, who has not yet fixed these issues.

In July of last year when a leak in her apartment came to her attention, Jones says she immediately informed McShane, but he delayed responding to the issue. Her rugs, clothes and furniture were destroyed as the leak grew and her apartment became increasingly damp.

“I knew it was unsafe for me and my son to be there,” Jones said. “But I was told it had to be a real emergency for them to come due to the [COVID-19] shut-downs.”

Jones reports that in September, VPM Management Inc. fixed the leak, but did not address mold that had begun to grow on her floor.

The Oakland Post contacted McShane by phone, who declined an interview request for this story and suggested contacting VPM’s corporate phone number. While The Oakland Post called, no one from VPM returned voicemail messages requesting comment. This reporter also emailed detailed questions to VPM CEO Philip H. McNamee and Regional Manager Rose Palmer but received no response.

City Towers tenants, in turn, have been outspoken in their complaints about VPM. In four interviews with tenants and 14 written statements shared with this reporter, 18 City Towers residents claimed mistreatment from the company. A dozen of these tenants complained of mold, 10 of broken appliances, seven of security mistreating residents and/or providing insufficient services, six of mice and/or roach infestations. Six tenants also complained of urine and/or feces in elevators and/or stairways, which they say occurs because security does not stop outsiders from entering their buildings. During onsite visits, this reporter walked through unlocked entrances in all three City Towers high-rises and was not asked by security to check in, or who they were visiting.

Of the 18 tenants who complained of mistreatment, 11 mentioned that their requests to VPM to fix issues were ignored or not responded to for long periods of time, while two said they were afraid to file complaints for fear of retaliation.

“Everything is broke,” said City Towers tenant Ali Boutte. “It takes four to six months for them to fix something here. That’s ridiculous.”

“I hate this place,” said City Towers tenant Tamara Hubbard, who shared complaints of mold in her apartment that have not been addressed. “I’ve been having a lot of asthma attacks. I wake up coughing in the middle of the night.”

City Towers tenants have begun taking their complaints directly to VPM Management Inc in a unified manner.

“We are tired of mistreatment of low-income tenants and this is only the first step towards uniting people against the day to day injustices,” reads a petition that over 90 City Towers residents signed since March and was delivered to VPM on April 1.

The petition complains of neglect and demands better maintenance and security measures in common areas, as well as relocation of elderly and disabled tenants from floors near the top of the buildings, which residents say pose safety issues in the event of an emergency evacuation.

Such an evacuation was needed when a fire struck one of City Tower’s high-rises during the afternoon of Feb. 15. A report from the Oakland Fire Department shows two City Towers tenants and three firefighters were hospitalized that day.

In a written statement, Melvin Parker, an older City Tower’s resident who lives on the 10th floor, described escaping the fire as “a nightmare,” as “people were bumping into each other,” because “there were no lights in the stairwell so you couldn’t see.”

While the fire put residents in danger, the event garnered attention that helped bring them together with the surrounding community and each other. Katie Latimer, who lives near City Towers and is part of The United Front Against Displacement, an anti-gentrification organization which has recently organized with low income tenants living in Boston, Harlem and San Francisco, said the incident motivated the organization to get involved.

Aware that a fire killed 17 tenants of a Bronx high-rise when a space heater malfunctioned last January, and that residents of that apartment had complained that their landlord had failed to provide central heating shortly before the fire, Latimer and other UFAD members wondered if neglect had played a role in the fire occurring at City Towers, and if residents were facing issues they could organize around.

“We know people in low-income housing are going through a lot of [stuff] that’s not right these days,” said Latimer, “and that it’s easier to organize when there’s a large number of people with the same landlord and similar complaints.”

Five members of the organization started knocking on doors to learn more about residents’ experiences. When they found out that many were facing problems, they started meeting every week with residents to unify tenants and organize responses. The group has been sharing printed information at the high-rises, such as possible continuing onsite fire hazards and information about the companies behind City Towers. Jones, along with fellow City Towers tenant Loucrita Johnson, have joined UFAD’s outreach efforts to bring in more tenants to organize.

“I’ve learned not to be afraid to fight back,” said Johnson. “I want to continue to work on this with other tenants until something gets done about City Towers.”

In April, UFAD and tenants filed complaints to Oakland’s Inspection and Code Enforcement Services which resulted in the city sending KDF City Towers LP, the Newport Beach-based company that owns City Towers and has hired VPM Management Inc, three “notice of violation” letters. The letters accuse KDF of code violations on three units and common areas in two City Towers high-rises including inoperable heaters and electrical outlets, as well as leaks and damage to bathtubs, lights, and cabinets. KDF must now fix the issues, file an appeal, or face fines.

The Oakland Post sent multiple emails requesting comment on this story to co-founders Marquis E Hyatt and Paul Fruchbom of KDF Communities LLC, the company that owns KDF City Towers LP, but did not receive a response.

On April 18, City Towers residents received a note from VPM Management Inc. that stated “Due to the COVID Pandemic, Management has been unable to perform annual unit inspections for over 2 years. Because of this, many of the apartment homes have many maintenance items that need to be addressed.”

The note also said that VPM was hiring a company to help them with repairs that would start on May 2. On May 10, City Towers tenant Ali Boutte told this reporter VPM had recently taken photos of things in his home that needed to be repaired and told him they would soon be worked on.

UFAD has been continuing to meet with tenants and on May 7, they showed films about tenant organizing in an informal gathering in an effort to bring City Towers residents together. Members of the organization and tenants told this reporter that they feel their work has caused a response from VPM Management Inc, but that there is still a lot of work to be done to adequately address all the issues.

“We all have the same stories, and the tenants want change,” said Jones. “I’m not going to stop. I’m going to fight for tenant rights and not be silent.”

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Activism

An Inside Look into How San Francisco Analyzes Homeless Encampments

Dozens of unhoused people are camped at Sixth and Jesse streets in San Francisco’s South of Market neighborhood. Tents made of tarps and blankets, piles of debris, and people lounging alongside the allies and walls of businesses are seen from all angles. These are some of the city’s hotspots. City crews have cleared encampments there over 30 times in the past year, but unhoused people always return.

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Since the ruling of Grants Pass by the US Supreme Court earlier this summer, which allows cities the authority to ban people from camping or sleeping on the streets, San Francisco has been at the head of the conversation to crack down on encampments.
Since the ruling of Grants Pass by the US Supreme Court earlier this summer, which allows cities the authority to ban people from camping or sleeping on the streets, San Francisco has been at the head of the conversation to crack down on encampments.

By Magaly Muñoz

Dozens of unhoused people are camped at Sixth and Jesse streets in San Francisco’s South of Market neighborhood. Tents made of tarps and blankets, piles of debris, and people lounging alongside the allies and walls of businesses are seen from all angles.

These are some of the city’s hotspots. City crews have cleared encampments there over 30 times in the past year, but unhoused people always return.

But it’s normal to have tents set up again within less than 24 hours after an encampment sweep, David Nakanishi, Healthy Streets Operation Center Manager at the Department of Emergency Management, says. Sometimes there’s less people than before but often there is also no change.

“Most of the people that were in the encampments that want to go inside, we’ve gotten the majority of those [into shelter],” Nakanishi says. “Many of the people we encounter now, are those who have various reasons to not accept shelter, and some are already in shelter/housing”.

Since the ruling of Grants Pass by the US Supreme Court earlier this summer, which allows cities the authority to ban people from camping or sleeping on the streets, San Francisco has been at the head of the conversation to crack down on encampments.

Where neighboring cities in the Bay Area are clearing encampments a few days a week, San Francisco is sweeping 10 times a week, two per weekday.

David Nakanishi, Healthy Streets Operation Center Manager at the San Francisco Department of Emergency Management, makes a 311 report on an encampment in the Mission District. These reports allow smaller city teams to tackle individual spots where unhoused people frequent. Photo by Magaly Muñoz.

David Nakanishi, Healthy Streets Operation Center Manager at the San Francisco Department of Emergency Management, makes a 311 report on an encampment in the Mission District. These reports allow smaller city teams to tackle individual spots where unhoused people frequent. Photo by Magaly Muñoz.

Considering the controversy that plagues the city around its harsh policies, the Post decided to tag along on a ride with Nakanishi to show us how he decides what encampments make it on the city’s sweep list.

Nakanishi, having over 20 years of experience in homelessness management, drives around the busiest parts of the city almost daily. He’s tasked with arranging a weekly sweeping operation schedule for city teams to engage with unhoused folks to help get them off the streets.

So what exactly is he looking out for when deciding what encampments get swept?

It depends, he says.

Locations like schools, recreational centers, senior centers, or businesses are places he tends to want to address quickly, especially schools. These are the places where the complaints are highest and access to facilities is important for residents.

He says he also takes into account 311 calls and reports made to him by city staff. On the date of publication, over 100 calls and reports were made about encampments around the city, according to San Francisco data.

Makeshift structures built from plywood and tarps are starting to pop up more throughout the city. Certain areas under freeways are not under direct authority from San Francisco, making it harder to sweep these encampments. Photo by Magaly Muñoz.

Makeshift structures built from plywood and tarps are starting to pop up more throughout the city. Certain areas under freeways are not under direct authority from San Francisco, making it harder to sweep these encampments. Photo by Magaly Muñoz.

Nakanishi made a few 311 reports himself on the ride along, pulling over to take photos and describe the encampments into his 311 app. He says it helps him remember where to possibly sweep next or allows smaller teams in the city to engage quicker with individuals on the streets.

Nakanishi also looks at the state of the encampments. Are there a lot of bulky items, such as furniture, or makeshift structures built out of tarps and plywood, blocking areas of traffic? Is trash beginning to pile up and spill into the streets or sidewalks? Sites that meet this criteria tend to be contenders for encampment sweeps, Nakanishi says.

Street by street, he points out individuals he’s interacted with, describing their conditions, habits, and reasons for denying assistance from the city.

One man on 2nd St and Mission, who rolls around a blue recycling bin and often yells at passing pedestrians, has refused shelter several times, Nakanishi says.

People deny shelter for all kinds of reasons, he says. There’s too many rules to follow, people feel unsafe in congregate or shared shelters, or their behavioral and mental health problems make it hard to get them into proper services.

Inside a tent left by an unhoused man on Stevenson and 14th Street in San Francisco. The area smelled of human waste and leftover alcohol. Photo by Magaly Muñoz.

Inside a tent left by an unhoused man on Stevenson and 14th Street in San Francisco. The area smelled of human waste and leftover alcohol. Photo by Magaly Muñoz.

Nakanishi references another man on South Van Ness under the freeway, who city outreach have attempted to get into shelter, but his screaming outbursts make it difficult to place him without disturbing other people in the same space. Nakanishi says it might be an issue of the man needing resources like medication to alleviate his distress that causes the screaming, but the city behavioral team is in the process of outreaching him to figure that out.

In October, city outreach teams engaged with 495 unhoused people. 377 of those engaged refused shelter and only 118 accepted placements, according to city data. That number of monthly referrals is consistent throughout the entirety of 2024 so far.

Nakanishi has long advocated for the well-being of unhoused people, he explains. In 2004, he was working with the Department of Public Health and told then-Mayor Gavin Newsom that there needed to be more housing for families. Nakinishi was told it was easier to deal with individuals first and the city “will get there eventually.” 20 years later, family housing is still not as extensive as it could be, and the waiting list to get placements for families is a mile long with over 500 names.

In 2020, he was a Senior Behavioral Health Clinician at a hotel in the city during the pandemic. He says in 2021 he collaborated with DPH to provide vaccines to those staying in the makeshift hotel shelters once those became available.

Nakanishi strips apart a solo tent on Stevenson and 14th Street in San Francisco. He discards items, like tarps and cardboard, so that people cannot reuse them to make another sleeping structure. Photo by Magaly Muñoz.

Nakanishi strips apart a solo tent on Stevenson and 14th Street in San Francisco. He discards items, like tarps and cardboard, so that people cannot reuse them to make another sleeping structure. Photo by Magaly Muñoz.

Despite the constant media attention that city outreach is inhumanely treating homeless people, so much so that it has led to lawsuits against San Francisco from advocates, Nakanishi says not a lot of people are seeing the true conditions of some encampments.

He describes soiled clothing and tents, drenched in urine, and oftentimes rodents or bug infestations in places where people are sleeping. He’s asked homeless advocates- often those who are the most critical about the city’s work- who have shown up to observe the sweeps if those are conditions the city should allow people to be subjected to, but not many have answers for him, Nakanishi says.

The city’s “bag and tag” policy allows city workers to throw away items that are “soiled by infectious materials” such as bodily fluids and waste.

Sweep operations are conducted at 8am and 1pm Monday through Friday. People at the encampments are given 72 hour notice to vacate, but some don’t leave the area until the day of the sweep.

City outreach workers come out the day before and day of to offer resources and shelter to those interested. The Department of Public Works discards any trash that is left over from the sweep and washes down the area.

Nakanishi told the Post that the only time the city takes tents or personal possessions from residents is when folks become physically violent towards workers and police take the items as evidence. Other items taken are bagged and tagged in accordance with city policy.

Stories from local newspapers such as the San Francisco Standard and the Chronicle show instances of SFPD handcuffing residents while their items are thrown in the trash or disposing of personal possessions without reason.

Advocates have long been pushing for a more competent and compassionate process if the city is going to choose to continue sweeping unhouse people.

No matter the lawsuits and constant criticisms from allies, the encampment sweeps are not slowing down, even with the cold weather quickly approaching the coastal city.

Nakanishi says there aren’t a lot of large encampments left in San Francisco so now they do runs of streets in order to stretch out the sweeps as much as possible.

It’s calculated strategies and years of first hand knowledge that make this job work, “It takes dedication to the work, caring for the people and the community, and persistence, patience and sometimes good luck to make the positive changes for the people on the street,” Nakanishi says.

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Activism

Oakland Post: Week of November 13 – 19, 2024

The printed Weekly Edition of the Oakland Post: Week of November 13 – 19, 2024

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To enlarge your view of this issue, use the slider, magnifying glass icon or full page icon in the lower right corner of the browser window.

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LIVE! — TOWN HALL ON RACISM AND ITS IMPACT — THURS. 11.14.24 5PM PST

Join us for a LIVE Virtual Town Hall on the Impact of Racism hosted by Post News Group Journalist Carla Thomas and featuring Oakland, CA NAACP President Cynthia Adams & other Special Guests.
Thursday, November 14, 2024, 5 p.m. – 6:30 p.m. PST

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Join us for a LIVE Virtual Town Hall on the Impact of Racism hosted by Post News Group Journalist Carla Thomas and featuring Oakland, CA NAACP President Cynthia Adams & other Special Guests.
Thursday, November 14, 2024
5 p.m. – 6:30 p.m. PST

Discussion Topics:
• Since the pandemic, what battles have the NAACP fought nationally, and how have they impacted us locally?
• What trends are you seeing concerning Racism? Is it more covert or overt?
• What are the top 5 issues resulting from racism in our communities?
• How do racial and other types of discrimination impact local communities?
• What are the most effective ways our community can combat racism and hate?

Your questions and comments will be shared LIVE with the moderators and viewers during the broadcast.

STREAMED LIVE!
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YOUTUBE: youtube.com/blackpressusatv
X: twitter.com/blackpressusa

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