Business

Airlines Try to Save Time with Speedier Boarding Process

Published

11 years ago

June 2, 2015

In this Nov. 13, 2014 file photo, Southwest Airlines passengers board an early morning originator flight for departure from a gate at Love Field in Dallas. Southwest Airlines wants to reduce complaints that families cant find seats together because flights are so crowded. (AP Photo/LM Otero, File)

DAVID KOENIG, AP Airlines Writer

DALLAS (AP) — Airlines are trying to save time by speeding up a part of flying that creates delays even before the plane leaves the gate: the boarding process.

This summer travel season, Delta plans to preload carry-on bags above passengers’ seats on some flights. Southwest wants to get families seated together more quickly.

Airlines have tinkered with different boarding systems almost since the days of Orville and Wilbur Wright, who tossed a coin to decide who would fly first aboard their biplane. Plenty of people have offered ideas for improvement, but no perfect method has ever emerged.

Most airlines let first-class and other elite customers board first. After that, some carriers fill the rear rows and work toward the front. Others fill window seats and work toward the aisle. Some use a combination of the two. Airlines have also tried other tricks, like letting people board early if they do not have aisle-clogging carry-on bags.

It’s not trivial stuff. With many flights full, anxious passengers know that boarding late means there might not be any room left in the overhead bin.

And it matters to the airlines. Slow boarding creates delays, which mean missed connections, unhappy customers and extra costs.

Researchers from Northern Illinois University once figured that every extra minute that a plane stands idle at the gate adds $30 in costs. About 1 in 4 U.S. flights runs at least 15 minutes late. Multiply that by thousands of flights each day, and it quickly adds up for the industry.

Delta’s Early Valet service will offer to have airline employees take carry-on bags at the gate and put them in the bins above assigned seats. The airline wants to see if its own workers can load the bins faster than passengers.

The service began Monday on about two dozen flights, and that number is expected to rise steadily during June, Delta spokeswoman Morgan Durrant said.

Early Valet will be offered through August on some departures from Delta’s busiest airports — Atlanta, New York, Los Angeles, Detroit, Minneapolis, Salt Lake City and Seattle.

It will be available only on flights that typically have a high number of vacationers. Presumably, business travelers know how to board a plane efficiently. Specially tagged bags will be stowed on the plane before boarding begins, Durrant said.

Delta tested the process last summer in Atlanta and Los Angeles and saw some reduction in boarding time, Durrant said.

Gary Leff, co-founder of frequent-flier website MilePoint, said the service will be the biggest help to passengers in the final boarding groups — the ones most likely to find the overhead bins full. Their bags will go in the cabin instead of being gate-checked as cargo.

“This has the potential to come across as a nice, high-end service,” Leff said, “but I’m skeptical that it will go mainstream” because of labor costs.

Southwest Airlines wants to reduce complaints that families can’t find seats together because flights are so crowded.

Unlike most airlines, Southwest does not offer assigned seats. Instead, passengers line up at the gate by group — first “A,” then “B” and finally “C” — and pick their seat once they are on the plane. The system lets families board together after the “A” group, but only with children up to 4. Some families pay extra for priority boarding to improve their odds.

Flight attendants often have to ask other passengers to move to accommodate older children or families that don’t get to the gate on time. That usually works, said Teresa Laraba, a senior vice president who oversees customer service, but Southwest recently tested expanding family boarding to include children up to 6, 8 or 11.

“We’ve always tried to finesse it,” Laraba said, but the test is designed to see “if there is a tweak that would improve the overall experience for everyone.”

The airline is now surveying customers and expects to make a decision in a few weeks, she said.

Oakland Post

Posts by Oakland Post

Related Topics:air travel airlines Delta Airlines Southwest Airlines

Up Next

Airlines Try to Save Time with Speedier Boarding Process

Don't Miss

Big Chain Movie Theaters Are Under Investigation by the Feds

Oakland Post

Click to comment

Activism

BRIDGE Housing President and CEO Ken Lombard Scores Top Honors for Affordable Housing Leadership

The Development Company of the Year honor represents a milestone for BRIDGE Housing, which received the Gold award—its top designation—in a category that included both affordable and market-rate developers. The recognition caps what has been one of the strongest growth periods in the organization’s 42-year history.

Published

9 minutes ago

December 14, 2025

Oakland Post

BRIDGE Housing President and CEO Ken Lombard. Courtesy of BRIDGE Housing.

By the Oakland Post Staff

San Francisco-based BRIDGE Housing and its president and CEO, Ken Lombard, have been named among the nation’s housing industry standouts, earning two of the top prizes at the 2025 Multi-Housing News Excellence Awards.

BRIDGE Housing was named Development Company of the Year, while Lombard received Executive of the Year, recognition that places the nonprofit affordable housing provider alongside leading national developers of both affordable and market-rate housing.

The awards were announced in New York for the accomplishments achieved during 2024.

Multi-Housing News is one of the industry’s most respected publications. Award winners are selected by a panel of housing professionals, including multifamily developers, architects, and owners.

“BRIDGE Housing is deeply honored to be recognized by Multi-Housing News and our industry peers,” Lombard said. “These awards are a testament to the high-impact, mission-driven work by BRIDGE’s exceptional team to deliver quality affordable housing and support services that empower residents to improve their lives.”

In 2024, BRIDGE significantly expanded its footprint across California, Oregon, and Washington. That momentum continued into 2025, with portfolio growth of 9%, including the addition of nine new communities and 1,187 new or acquired affordable housing units. The nonprofit also added three new projects to its development pipeline as it nears a portfolio of 16,000 units.

The growth reflects a broader strategy aimed at accelerating both acquisitions and ground-up development, supported by partnerships with major financial institutions and innovative capital markets strategies. BRIDGE has also emphasized high-quality design and deep community engagement as central elements of its approach.

BRIDGE became the first affordable housing developer to issue tax-exempt construction bonds for one of the largest affordable housing projects in Portland, Ore., leveraging its strong credit rating.

Earlier this year, the nonprofit launched the BRIDGE Housing Impact Fund, with a goal of investing $1 billion to preserve and create affordable housing. It also closed on $175 million in taxable general-obligation bonds after increasing the offering in response to strong investor demand.

The company’s performance also underscores the role of Lombard, who has led BRIDGE since 2021 and was honored individually for his leadership.

Under Lombard’s tenure, BRIDGE has built a new leadership team with experience drawn from both the nonprofit and private sectors, with a particular focus on what the organization describes as efforts to “break the status quo,” especially in affordable housing finance. Those initiatives have helped reduce capital and construction costs, strengthen relationships with institutional investors, and expand resident support services.

Today, BRIDGE Housing serves more than 33,000 residents across 139 communities on the West Coast.

“Ken has dedicated his career to innovative real estate solutions that improve the quality of life in underserved neighborhoods,” said Kenneth Novack, chair of BRIDGE Housing’s board of directors. “His visionary leadership and the work of our incredible team have positioned BRIDGE for long-term growth that will extend our impact throughout the West Coast.”

Founded in 1983, BRIDGE Housing has helped create more than 23,000 affordable homes with a total development cost of $6 billion.

Oakland Post

Posts by Oakland Post

Activism

Mayor Lee, City Leaders Announce $334 Million Bond Sale for Affordable Housing, Roads, Park Renovations, Libraries and Senior Centers

Saying “Oakland is on the move,” Mayor Barbara Lee announces results of Measure U bond sale, Dec. 9, at Oakland City Hall with city councilmembers and city staff among those present. Photo courtesy of the City of Oakland.

Published

55 minutes ago

December 14, 2025

Oakland Post

Saying “Oakland is on the move,” Mayor Barbara Lee announces results of Measure U bond sale, Dec. 9, at Oakland City Hall with city councilmembers and city staff among those present. Photo courtesy of the City of Oakland.

By Post Staff

The City of Oakland announced this week that it is successfully moving forward on the sale of $334 million of General Obligation bonds, a milestone that will provide the city with capital funding for city departments to deliver paved roads, restored public facilities, and investments in affordable housing.

“Oakland is on the move and building momentum with this bond sale,” said Oakland Mayor Barbara Lee. “We are reviving access to funding for paving our streets, restoring public facilities we all use and depend upon, and investing in affordable housing for our community, all while maintaining transparency and fiscal discipline.”

“These bonds represent our city’s continued commitment to sound financial management and responsible investment in Oakland’s future,” said Lee.

“Together, we are strengthening our foundation for generations to come,” she said. “I’m grateful to our partners in the City Council for their leadership and support, and to City Administrator Jestin Johnson for driving this process and ensuring we brought it home.”

According to the city, $285 million of the bonds will support new projects and $49 million of the bonds will refund existing bonds for debt service savings.

Oakland issued the Measure U bonds on Dec. 4 after two years of delays over concerns about the city’s financial outlook. They all sold in less than a week.

The new money bonds will pay for affordable housing, roadway safety and infrastructure improvements, and renovations to parks, libraries, senior centers, and other public facilities under the city’s Measure U Authorization.

Citywide paving and streetscape projects will create safer streets for Oaklanders. Additionally, critical facilities like the East Oakland Senior Center and San Antonio Park will receive much-needed renovations, according to the city.

Some of the projects:

$50.5 million – Citywide Street Resurfacing
$13 million – Complete Streets Capital Program
$9.5 million – Curb Ramps Program
$30 million – Acquisition & Preservation of Existing Affordable Housing
$33 million – District 3: Mandela Transit-Oriented Development
$28 million – District 6: Liberation Park Development
$3 million – District 5: Brookdale Recreation Center Capital Project
$1.5 million – District 1: Oakland Tool Lending Library (Temescal Branch Library)
$10 million – District 3: Oakland Ice Center

“I recognize that many naysayers said we couldn’t do it,” said Johnson. “Well, you know what? We’re here now. And we’re going to be here next year and the year after. The fact is we’re getting our fiscal house in order. We said we were going to do it — and we’re doing it.”

Investors placed $638 million in orders for the $334 million of bonds offered by the City. There was broad investor demand with 26 separate investment firms placing orders. The oversubscription ultimately allowed the city to lower the final interest rates offered to investors and reduce the city’s borrowing cost.

“The oversubscription ultimately allowed the City to lower the final interest rates offered to investors and reduce the City’s borrowing cost,” said Sean Maher, the city’s communications director.

“The Oakland City Council worked closely with the administration to both advance the bond issuance process and ensure that the community had a clear understanding of the City’s timeline and approach,” said Councilmember at-Large Rowena Brown.

“In September, the City Council took unanimous action to authorize the Administration to move forward with the bond sale because these funds are essential to delivering the very improvements our communities have long asked for – safer streets, restored public facilities, and expanded affordable housing,” she said.

Continuing, Brown said, “I want to extend my sincere thanks to City Administrator Jestin Johnson, Finance Director Bradley Johnson, and Mayor Barbara Lee for their leadership, diligence, and steady guidance throughout the City’s bond sale efforts.

“Navigating complex market conditions while keeping Oakland’s long-term infrastructure needs front and center is no small task, and this moment reflects tremendous professionalism and persistence,” she said.

Moody’s gave the city an AA2 rating on the bonds, its third-highest rating, which it gives to high-quality investment-grade securities.

There was both a tax-exempt portion and a taxable portion for the bond offering, reflecting the various uses of the bond proceeds, according to a statement released by the city.

The $143.5 million of tax-exempt bonds have a 30-year final maturity and received an all-in borrowing cost of 3.99%. The $191 million of taxable bonds have a 24-year final maturity and received an all-in borrowing cost of 5.55%.

The $49 million in tax-exempt bonds that refinance existing obligations of the City resulted in $5.6 million of debt service savings for taxpayers through 2039, or $4.7 million on a present value basis.

Mayor Lee said that, based on her experience serving on the House Financial Services Committee of the U.S. Congress for more than 10 years, city staff has done an exemplary job.

“I have witnessed many cities go to the bond market throughout the years,” she said. “I can tell you with certainty that Oakland’s team is remarkable, and our residents should be proud of their reputation, their competence, and their deep knowledge of this very sophisticated market.”

Looking ahead to the final sale of the bonds, according to the city press statement, pricing marks the point at which the City and investors locked in the final dollar amounts, interest rates, and other key terms of the bond sale. This stage is commonly referred to as the sale date. At pricing, no funds are exchanged. The actual delivery of bonds and receipt of monies occurs at closing, which is scheduled within the next two weeks.

Capital projects receiving this funding will proceed on individual timelines based on their individual conditions and needs. At the time of closing, funding will be immediately available to those projects.

Oakland Post

Posts by Oakland Post

Bay Area

Post Salon to Discuss Proposal to Bring Costco to Oakland Community meeting to be held at City Hall, Thursday, Dec. 18

The proposed resolution would give authority to the City Administrator to negotiate terms for an exclusive negotiating agreement (ENA) with Deca Companies and Costco Wholesale Corporation to pursue a potential Costco development at 2008 Wake Ave. in the North Gateway Development Area of the former Oakland Army Base, adjacent to the Port of Oakland.

Published

1 hour ago

December 14, 2025

Oakland Post

Costco. Courtesy image.

By Post Staff

The Oakland Post Salon will host a community meeting with District 3 City Councilmember Carroll Fife and city staff to discuss a proposal for building a Costco in Oakland.

The public meeting will be held Thursday, Dec. 18, from 6 p.m.-7:30 p.m. in City Council Chambers, Oakland City Hall, 3^rd Floor at 1 Frank H. Ogawa Plaza in Oakland.

At the meeting, residents will have the opportunity to:

Hear about a proposed resolution from Fife for Costco in Oakland
Find out details from the City Administrator and Oakland’s Real Estate Division
Ask questions, share ideas about benefits residents are looking for
Make sure decision-makers know what residents need.

“As the D3 Council representative, my primary objective is to improve the lives of my constituents, who have endured generations of disinvestment and neglect,” said Fife. “For too long, our West Oakland community has lacked access to essential services, often forcing residents to leave Oakland to find quality options – including groceries. Our families deserve access to affordable groceries, and we want to keep those dollars and tax revenues within our city. This proposed ENA is an important step toward bringing a world-class retailer to Oakland and creating hundreds of good-paying jobs right here in District 3.”

Deca Companies, a San Francisco-based real estate investment and development firm, is leading the development project. Deca has extensive experience with major projects across California, including the redevelopment of the Phillips 66 Refinery in Southern California, large mixed-use California projects in Perris, Bakersfield, and Mead Valley; along with electric vehicle charging lots and industrial projects across the Bay Area and Southern California.

“We’re thrilled to be working with Councilmember Fife to bring a major grocery retailer to West Oakland,” said Travis Duncan, vice president of Deca Companies. “This project sends a clear message: Oakland is open for business. We’re proud to be part of the team working to help alleviate the food desert and bring affordable, high-quality groceries that can serve folks in Oakland and people from across the East Bay.”

Tony Beatty, longtime broker for Costco in the Bay Area noted, “While I cannot comment on the specifics of potential opportunities that are currently being evaluated, existing Costco locations in the Bay Area perform very well, and we have been looking at potential expansion opportunities where they can best serve their members.”

If approved by the full City Council, the City Administrator would be authorized to negotiate terms for an exclusive negotiating agreement with Deca Companies and Costco Wholesale Corporation, a critical first step. If negotiations are fruitful, the resulting ENA would come before the City Council for approval.

In the interim, community outreach and engagement will continue to ensure residents are included in the decision-making process in a meaningful way, according to a statement from Fife’s office.